HauteLook is a shopping website that was established in 2007 and offers flash sales for male and female clothes, beauty products, accessories, and home décor to its members. If you are a member of HauteLook, you can benefit from discounts of up to 70% on the products sold. When you become a member of HauteLook, you will be sent notifications of promotions and discounts that are being given on their products.
When you purchase products on HauteLook, the delivery time depends on the location where the product is coming from, the duration of the delivery process, and the place it should be delivered. The delivery may also take longer because some items are delivered after the event of the flash sale ends.
You can track the status of your order by confirming the date that your order left the HauteLook warehouse and the process it has to go through to get to you on the order status page of your HauteLook account. If you would like to cancel your order, you can follow the guidelines given below.
How to Cancel your Order with HauteLook
To cancel an order that you made on HauteLook, you can follow the simple steps given below or contact the customer support at HauteLook. Here is how you do when canceling your HauteLook order;
1. If you had placed your order using standard shipping, you can cancel it within two hours from when you ordered it.
2. Ensure that you have your username and password
3. Open the HauteLook website
4. Use your username and password to log in to your HauteLook account
5. Click on the order page of your account to confirm whether you can return your order
6. Click on the return page and open the order that you want to cancel
7. Select "changed my mind" on the order that you want to cancel
8. Another way to cancel your order is to chat with a HauteLook representative who is going to help you to cancel your order.
9. If you had made your order through guest check out, you can cancel the order within two hours from the time you ordered it by calling the customer care at HauteLook.
10. A representative from HauteLook will help you to cancel the order placed through the guest checkout.
HauteLook cannot modify items that were bought through the next business day or two-business days when you have already made the order. Some items cannot be returned once they are ordered. If you frequently return orders or abuse the refund policy of HauteLook, HauteLook can stop selling products to you completely.
When your products are shipped, you can only return them within 45 days. You can return products by mail or dropping them at the Nordstrom rack store. When returning a product to HauteLook, you should check your email and invoice and confirm at the orders page whether your order qualifies to be returned.
HauteLook will then process your return and refund you using the method of payment that you had used to purchase the item. If you return your items by mail, you will be charged the shipping fee. If you return your order after 45 days, you will be subject to a partial refund where you can get 50% of your money.
After thousands of HauteLook.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel an Order with Hautelook? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting HauteLook.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like HauteLook.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel an Order with Hautelook? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.