It happens. Sometimes we are overcharged for products, services, and even airfare. Fortunately, there are things that we can do in each one of these scenarios. Hawaiian airlines make provisions for travelers who have been overcharged. There are several measures that travelers can take if they have been overcharged by Hawaiian airlines.
Call Hawaiian Airlines
Once you notice that you have been overcharged, call the airline directly. The airline will reverse the charges once they confirm that the charges aren't correct. Also, you may be offered additional compensation as well. Inform the representative of all the details of your flight and be proactive about why you feel you were overcharged. You can also present any supporting evidence if you need to.
Reach Out Via Email or Snail Mail
Of course, if you don't want to call, you have the option of contacting Hawaiian airlines via email. You will need to provide all the details of the ticket including the reasons why you feel you were overcharged. It's also a good idea to provide any supporting documents as evidence of the error. If you aren't pressed for time, you can always write Hawaiian airlines a letter. This method is the most time consuming because you will have to wait for the letter to arrive, be read, and acknowledge, However, one benefit of writing is the possibility that you will also receive a response in writing which serves as proof of your dispute. Of course, as with email or anything else. you will need to provide identifying information and information about the charge. It's a good idea to include copies of the ticket purchase or whatever you were overcharged for.
Generally, Hawaiian airlines will reverse or refund the money within forty-eight hours. If a traveler is overcharged and Hawaiian airlines verify this error, they will gladly grant travelers a full refund. However, be sure to speak with a representative for clarity on what to expect and when you can expect a resolution.
The Hawaiian Airlines Refund Policy
Generally, Hawaiian airlines issue tickets that are non-transferable and fully refundable all the time. Refunds can be made through Hawaiian Airlines Reservations. In general, Hawaiian airlines will not refund or credit a flight change if the new fare is less than the original fare. However, if you are overcharged the airline will reverse the charges.
After thousands of Hawaiian Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Was Overcharged for My Hawaiian Airlines Flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hawaiian Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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