What Do I Do If My Hawaiian Airlines Flight Was Cancelled?

Hawaiian airline travellers who are faced with a cancelled flight have a few different options they can utilize. They can opt to receive a full refund if the ticket is unused, or they can opt for a refund of the unused portion of their ticket. If alternative or later flights are available, they can also choose to use those options. Hawaiian airlines utilizes certain guidelines that fall under their Rule 21 and Rule 24 when it comes to cancellations, delays, and refunds. Aside form a refund and alternative flight plans, the airline doesn't offer too many other alternatives when a flight is cancelled. However, as with most airlines. It may help to speak with a customer service representative to determine other options or alternatives. However, there are pre-set guidelines already in place for cancelled flights.

A cancelled flight can be both surprising and disappointing to most people. However, few of us know what action to take if this happens to us. This can be especially perplexing if we are travelling outside of the US. What should you do> How do you handle this?

Cancelled Hawaiian Airlines Flights

If a flight is cancelled by an airline, generally speaking, customers are entitled to receive a refund. Hawaiian airlines is no different. They will refund customers or allow them to make alternative changes to their flight plans if those alternative options are available. However, the exact actions are determined by the airline and what options are currently available at the time that the cancellation occurs.

Hawaiian Airlines Rule 21

If there is a flight cancellation or some other occurrence which cancels travel plans for a traveller that has a paid for airline ticket with Hawaiian airlines, Rule 21 applies. This rule allows Hawaiian airline travellers to choose another flight with available reservations or space. They can also opt to receive a refund for the unused portion of their ticket. Hawaiian airline Rule 24 outline's the provisions for a refund.

Rule 24

If a traveller is unable to use any portion of an airline ticket due to a cancellation. They are eligible for a full refund which includes all applicable fees and charges as well. If a ticket has been partially used and the next flight is cancelled, travellers are eligible to receive a refund for the unused portion of the ticket.

Hawaiian Airlines Air Travel Changes

IN general, airlines aren't responsible for unforeseen changes may result in a cancellation of a flight. When this happens, they do offer provisions to customers but those provision's are often limited to a refund of the unused portion of a ticket or a full refund if the ticket is unused. Alternatively, you may also be offered a seat on a later flight or a different flight, if those alternatives are available.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Do I Do If My Hawaiian Airlines Flight Was Cancelled?

Why does GetHuman Write How-to Guides for Hawaiian Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Hawaiian Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Hawaiian Airlines Flight Was Cancelled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Hawaiian Airlines

Asked 4 years ago
Updated 4 years ago
Viewed 1,565,340 times
Hawaiian Airlines
What changes can I make if my Hawaiian Airlines flight was cancelled
What options do I have if my Hawaiian Airlines flight was cancelled
What can I do if my Hawaiian Airlines flight was cancelled
What happens if my my Hawaiian Airlines flight was cancelled
Cancel flight
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!