What do I do if my item wasn't picked up by Hermes?

If your item wasn't picked up by Hermes, you'll want to follow these specific steps to ensure that your package is picked up and you get what you paid for.

Online shopping and delivery have made significant improvements in shopping for items. Running such errands has become convenient for people with tight schedules and also for people who find going outside for purchases cumbersome. Ordering birthday gifts, engagements gifts, and apology tokens among others have become fast with next day delivery options which have transformed a shopper's world making shopping exciting. With online shopping becoming popular, parcel delivery and collection have become critical services that ensure clients get their goods at the appropriate times. Sending a parcel from one point to another has been made easy by Hermes which collects the packages and make the deliveries as directed.

Unfortunately, with the many parcels being collected and delivered in a day, sometimes Hermes my fail to collect a client's item, which becomes an inconvenience, and the client might become impatient with the company. However, it is crucial to ensure that one is home during the specified collection time to avoid inconveniencing the collecting driver. The company understands that the client may have some emergencies which may make it impossible for them to stay home at the scheduled collection time thus makes several attempts in a day to collect the parcel. There are several options and steps a customer a client should take in instances where Hermes fails to collect a parcel.

Wait for the delivery time to elapse

After making a call to Hermes for parcel collection and after a few hours, the driver has still not collected the parcel, consider the timelines before making a move. In most instances, the driver might have had many packages to receive in a day, which takes some time. We recommend waiting until the working hours are over. If Hermes closes at 8 PM we advise waiting for hours to elapse before deciding on the next step to take.

Wait for the Collection Attempts

For three consecutive days, Hermes makes three parcel collection attempts to ensure they don't miss out on any parcel. If Hermes fails to collect the package in the three efforts per day, it is recommended to drop the package at the nearest Hermes Parcel Shop especially if the parcel needs to be delivered somewhere in a detailed timeline. Checking the nearest drop off point is quite easy through a search on Hermes carrier pages to ensure you drop the parcel at the appropriate destination.

Contact Hermes for Further Direction

Sometimes Hermes might fail to collect your parcel even after the three attempts due to other circumstances. When this happens, please contact the company for inquiries and further direction to ensure that the company captured the collected information about parcel collection. The move helps the company track why the failure in the collection of the parcel occurred and resolve the situation immediately.

Rebook your Item Collection

Hermes, like other collection companies, provides for the option of rebooking. You can't contact Hermes to rebook your collection and this might you a small additional fee. Rebooking requires the client to enter their tracking number and make a change to rebook the collection. It changes the date and the time while allowing the client to make additional instructions before proceeding t payment and rebooking. Rebooking is only free if the courier failed to turn up to collect the delivery.

Hermes provides very flexible working hours and flexible collection plans which ensure that parcel collection and delivery is practical and convenient. The company handles any missed collection with professionalism and options that improve convenience and quality service to their clients. Their customer service is professional, which makes it easy to make communication on failed collections, rebooking, and any other inquiries.

What do I do if my item wasn't picked up by Hermes?

Why Did GetHuman Write "What do I do if my item wasn't picked up by Hermes?"?

After thousands of Hermes.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my item wasn't picked up by Hermes? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hermes.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Hermes.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Hermes.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my item wasn't picked up by Hermes? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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