HigherOne: How do I recover my account info or get started with my refund card?

A simple 6 step guide for solving this common HigherOne problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the account, Email address on the account, Password
1
Did you have an account with them previously? If so you can choose the reset password option on this page https://www.vibeaccount.com/password/resetStart.do.
2
Enter email address and phone number
3
They will email you a link or text you a PIN number (depending on your selection)
4
Use that link to reset your password.
5
Otherwise, if you just got your card in the mail and need help, you can get started with your card by following the instructions on this page https://www.refundselection.com/refundselection/#/welcome/continue
6
If you are having any trouble at all, you can call them with this number call HigherOne here
Do you have this same issue? Get started now with our tips and tricks.
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Author: Adam • June 21st, 2016

About this Step by Step Guide

After thousands of HigherOne customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: HigherOne: How do I recover my account info or get started with my refund card?; I'm trying to order something online but it keeps saying my card number is wrong; i started my account today and made a mistake in my email, i cant get in my account; Direct Deposit account number missing digit; I can't verify my account with a physical address. I only get my mail sent to my PO BOX.; My account has money on it that should not be on it. Higher one was suppost to take it off, but they never did... So we put together this guide to try to help. It has 6 step(s) to it. It takes an average of 24 minutes to get through these steps according to other users, including time spent working through each step and contacting HigherOne. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for HigherOne Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like HigherOne that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I recover my account info or get started with my refund card? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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