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How Do I Cancel My Trip with Hilton Hotels?

Adam Goldkamp is the editor / author responsible for this content.
Feb 16, 2023

Is it possible to cancel a trip with Hilton Hotels? As long as you make the booking with Hilton Hotels, you can cancel through its site and will be able to receive your money back. You can also cancel your trip with a third-party travel agency if you booked through it. To cancel your reservation or change your room or hotel, look at the cancellation policy on its website. Here are the steps to cancel your trip with Hilton Hotels.

1. Understand the Cancellation Policy

Within the cancellation policy section of Hilton Hotels' online booking website, you'll find the rules for changing or canceling your reservation. Even if you've already booked a hotel room and don't have time to change the reservation details, you need to check the cancellation policy before you cancel your reservation on the site.

2. Sign In to Your Account

To cancel your Hilton Hotels booking, visit the Hilton Hotels website. You can log in to your account on the help page. Next, go to the Manage Reservations section of your account under My Account menu option. You can find an overview of your reservations with the Hilton Hotel brand.

3. Click on the Reservation That You Wish to Cancel

Select the specific reservation you wish to cancel. Once you do, it will redirect you to a page that contains important booking information. These can include the name of the hotel you reserved a room in and the dates you reserved your accommodations. This page also has a section that asks you to enter reasons why you want to cancel your reservation.

4. Select View or Edit Stay

Under the date of your stay, you should see two buttons: View and Edit. Click on Edit to view or change pending stays for that day.

5. Click Cancel to Cancel a Trip With Hilton Hotels

If you need to cancel your trip, you can click the Cancel button at the bottom of your booking page. This will take you to a new page where you can select Cancel My Trip. Once you click the button, wait for a confirmation email confirming that Hilton Hotels has canceled your trip.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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