How do I return an item or exchange a defective item with

A simple 7 step guide for solving this common problem quickly and effectively by GetHuman

Hi, to start a return, you will first need to go to
Then click "Contact us"
Then request an RMA (Return of Merchandise Authorization) from the company. This will begin the return process on the company's side
Once the company processes your RMA (usually within 24 hours), they will send you an email with a return slip.
Put that email and return slip in the package and send it to the company at 28904 Avenue Paine, Valencia, CA 91355
Returns needs to include all parts and packaging and can take 2-3 weeks for the company to process.
If you need to speak to someone at any time about your return, here's the best number to do so- call here. Let me know if that helps!
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I return an item or exchange a defective item with; I need parts for my AK** cybergun.I have been trying to talk to you for a long time!; How do I get a refund from So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 43 minutes to get through these steps according to other users, including time spent working through each step and contacting And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

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