If you need to return an item you purchased during Home Depot's annual Black Friday sale, read on. Below, you'll find a description of Home Depot's return policy and its return procedures.
Home Depot's Return Policy
In general, you have 180 days from the Black Friday sale to return your merchandise for a refund. However, if you made your purchase using any of the following methods, you have 365 days:
The following types of purchases must be returned within 30 days of the sale if you want a refund:
These purchases must be returned within 90 days of the sale if you want a refund:
To be eligible for return, your purchase should be unopened, unless the reason for the return is due to some mistake on the part of Home Depot, such as missing or broken parts.
At the discretion of Home Depot, you will receive either a cash refund, an equivalent exchange, store credit, or a refund to your account.
You should include your receipt with your return. However, if you can't find it, Home Depot might be able to locate your purchase in their computer system. This is only possible within 30 days of the Black Friday purchase, unless you made the purchase using The Home Depot Commercial Revolving Charge, The Home Depot Consumer Credit Card, or The Home Depot Commercial Account. These records are kept for 365 days.
Shipping charges will not be refunded unless you are making the return because of an error by Home Depot.
In-Store Return Procedure
Just go to any Home Depot store to return your purchase. Bring a valid photo ID, the receipt or a copy of the shipping confirmation email, and the credit or debit card you used to make the purchase along with you.
Online Return Procedure
Home Depot customer service is available to help you with your return. If you have any questions, it has phone, chat, and help forum options.
After thousands of Home Depot customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Home Depot from Their Black Friday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Home Depot if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Home Depot in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Home Depot from Their Black Friday Sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.