How Do I Return an Item to Home Depot from Their Cyber Monday Sale?

This article talks about returning an electronic item or items you bought at Home Depot's Cyber Monday Sale. Instructions for making the return, both to a store and online, are provided. Home Depot's return and refund policy is also described, which includes the relevant time limits on making returns for different kinds of items.

If you find you have to return electronic items you bought during Home Depot's Cyber Monday sale then read on. This article contains a description of the relevant parts of Home Depot's return and refund policy and instructions for making a return.

Home Depot's Return and Policy

You have to make the return 180 days from the Cyber Monday sale if you want to get a refund. However, if you used any of the following methods to make the purchase, you have 365 days:

  • The Home Depot Commercial Revolving Charge
  • The Home Depot Commercial Account
  • The Home Depot Consumer Credit Card

You must return consumer electronics within 30 days of the Cyber Monday sale if you want to get a refund.

These items need to be returned within 90 days of the Cyber Monday sale if you want to get a refund:

  • Purchases made with store credit
  • Purchase made at the Home Depot Design Center
  • Product samples
  • Custom products

Your returned item needs to be unopened, unless the reason you are making the return is a mistake that Home Depot made, such as broken or missing parts.

After your return is processed, you could get a cash refund, an equivalent item in exchange, a refund to your account, or store credit.

You should include the receipt when you make the return. However, if you no longer have the receipt, Home Depot may be able to find a record of your purchase in its computer system if you make the return within 30 days of the Cyber Monday sale. That period increases to 365 days if you made your purchase using The Home Depot Consumer Credit Card, The Home Depot Commercial Account, or The Home Depot Commercial Revolving Charge.

Shipping fees will generally not be refunded unless the reason for the return is a mistake made by Home Depot.

Home Depot In-Store Return Procedure

Go to any Home Depot location to return your Cyber Monday purchase. Bring with you a valid photo ID, your receipt or the shipping confirmation email, and the debit or credit card you used for the purchase.

Home Depot Online Return Procedure

  • Go to Home Depot's web page.
  • Click on My Account.
  • Log in to your Home Depot account.
  • Click on Returns underneath Customer Service.
  • Click on Return Items.
  • Enter the Order Number in the order number field.
  • Click on Track Order
  • Print the shipping label.
  • Package the item you are returning.
  • Attach the shipping label.
  • Take the package to UPS and mail it.

Home Depot's customer support can help you if you have any questions about your return. It has phone, help forum, and chat support options.

Why Did GetHuman Write "How Do I Return an Item to Home Depot from Their Cyber Monday Sale?"?

After thousands of Home Depot customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Home Depot from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Home Depot if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Home Depot Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Home Depot in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Home Depot from Their Cyber Monday Sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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