If you find you have to return electronic items you bought during Home Depot's Cyber Monday sale then read on. This article contains a description of the relevant parts of Home Depot's return and refund policy and instructions for making a return.
Home Depot's Return and Policy
You have to make the return 180 days from the Cyber Monday sale if you want to get a refund. However, if you used any of the following methods to make the purchase, you have 365 days:
You must return consumer electronics within 30 days of the Cyber Monday sale if you want to get a refund.
These items need to be returned within 90 days of the Cyber Monday sale if you want to get a refund:
Your returned item needs to be unopened, unless the reason you are making the return is a mistake that Home Depot made, such as broken or missing parts.
After your return is processed, you could get a cash refund, an equivalent item in exchange, a refund to your account, or store credit.
You should include the receipt when you make the return. However, if you no longer have the receipt, Home Depot may be able to find a record of your purchase in its computer system if you make the return within 30 days of the Cyber Monday sale. That period increases to 365 days if you made your purchase using The Home Depot Consumer Credit Card, The Home Depot Commercial Account, or The Home Depot Commercial Revolving Charge.
Shipping fees will generally not be refunded unless the reason for the return is a mistake made by Home Depot.
Home Depot In-Store Return Procedure
Go to any Home Depot location to return your Cyber Monday purchase. Bring with you a valid photo ID, your receipt or the shipping confirmation email, and the debit or credit card you used for the purchase.
Home Depot Online Return Procedure
Home Depot's customer support can help you if you have any questions about your return. It has phone, help forum, and chat support options.
After thousands of Home Depot customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Home Depot from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Home Depot if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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