What Do I Do If My Home Depot Gift Card Balance Won't Load?

If Home Depot's online gift card balance checker can't load your Home Depot gift card balance, there are multiple potential problems. If the tool can't find your card, a typo is most likely. A tool that has frozen up could mean a lost internet connection or server problem. A balance that is lower than it should be could mean your card was stolen. Each possibility requires its own response.

Feb 7, 2023

If you received a Home Depot gift card, you can check the balance with Home Depot's online balance checker tool. If you tried to use it and found that your card's balance wouldn't load, or at least that the right balance wouldn't load, then you need to figure out which of several things might have gone wrong before you buy something with the card again. This article will teach you how to figure the problem out.

What to Do if You Get an Error Message

If the balance checker tool gave you an error message when you tried to use it, saying that it couldn't find a card with those numbers, you might have entered the numbers incorrectly. Try again and check the numbers before you hit the Check Balance button. They are printed on physical Home Depot cards and in the delivery email of digital Home Depot cards.

If a typo isn't to blame, you may think the card expired, especially if you got it a long time ago. Home Depot's gift cards don't ever expire, though, no matter how long you've had them or how long they have been inactive.

What to Do if the Gift Card Checking Tool Freezes

If the balance checker tool doesn't give you any error message but just freezes up instead, check on your device's internet connection. If it lost the connection then the balance checker tool would freeze up while it waits for information that never comes.

If that isn't the problem then Home Depot's servers are probably experiencing technical difficulties. Wait for the Home Depot repair crew to find the problem and fix it. There's nothing else you can do. If the tool doesn't start working after a decent wait, report the problem to a Home Depot customer service agent.

What to Do if the Gift Card Checking Tool Shows a Low Balance

If there is no freezing or error message and the tool shows the wrong balance, one that is lower than it should be, it's possible that somebody stole your card or card numbers. If the card is physical, make sure that it's not missing. If your card is electronic, someone may have hacked your Home Depot account.

If you believe that someone stole your card or card number, or hacked your account, go to the Home Depot website and sign into your account. Check your transaction history. If you find purchases involving your gift card that you didn't make then theft is the most likely explanation. Create a new password for your Home Depot account to keep potential hackers out.

If you think your card or card numbers were stolen or your account hacked, contact the Home Depot customer service department. A representative can cancel your card and give you a new one with the remaining balance on it. Your lost balance is probably gone forever, though.

Contacting Home Depot

If you have questions about your gift card or a balance checker problem, contact a Home Depot customer service agent. You can talk to a representative by phone or use the Home Depot chat or help forum.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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