Many travelers use Hotels.com to book affordable rooms and rental cars for their vacation travel. If you are planning a trip and wish to book through Hotels.com, you will want to know the cancellation policy in the event that you have to call off your trip. What is the Hotels.com cancellation policy? How do you cancel a reservation? You can get current information and assistance from customer support here, and below is information on the cancellation policy and what steps to take.
If you need to cancel your Hotels.com reservation, there are some things you need to know, including:
If your vacation rental or hotel is non-refundable, you will not receive a refund and may incur cancellation fees in addition to the amount already paid.
After you've reviewed your booking details and decided that you want to cancel your reservation, you should note that the cancellation process is slightly different for hotels versus vacation rentals.
To cancel your hotel reservation, perform the following steps:
If you have a vacation rental, the cancellation process is as follows:
If you have made a reservation through Hotels.com and you need to cancel it, you can do so online through your account. You will need to be familiar with the booking details to make sure you will receive a refund or will not incur cancellation fees. For more information or assistance, contact Hotels.com traveler support here.
After thousands of Hotels.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Is the Hotels.com Cancellation Policy and How Do I Cancel? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hotels.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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