If Hotmail is your main email platform then losing access to your account can be debilitating to your day to day activity. The inability to neither send nor receive emails can mean missing out on important information.
The most common reason for losing access to your Hotmail account is hacking. Regaining access to your account will be a lot harder and you should also contact Hotmail to let them know of the account breach. Hotmail accounts are prime targets for hackers as opposed to other emails.
Evidence of your account being hacked will be suspicious activity from your email that you did not initiate. The emails will often be soliciting information or money from your contacts.
When you lose access to your Hotmail account, the next step is to recover it. Recovering your account could mean several scenarios.
If you still have access to your Hotmail account, your first step should be to change the password and lock out the fraudulent party out of your Hotmail account.
To change the password on your Hotmail account, follow this process:
1. Launch your web browser and go to the Hotmail log in page
2. Input your log in details and proceed to log in to your account
3. Click the gear icon in the upper right hand corner of your account next to your account name to access account settings
4. Click 'More Mail Settings' in the settings page and you will be redirected to an options page
5. Locate the 'Managing Your Account' header and select the first option under it 'Account Details'
6. On the following page, under 'Account Security', click 'Change Password'
7. You will be directed to the change password form. Input the old password and then the new password twice. Choose a strong and unpredictable password. If you want even more strict security measures, you can select the option to have Microsoft ask you to change your password every 72 days by clicking the checkbox right above the 'Save' button
8. Click 'Save' to finish changing your password
9. Log in to verify the password change.
In most cases if your Hotmail account has been locked, you will have to no access to your account at all. Either the hacker will have changed your password or Microsoft will temporarily lock an account they suspect to be the subject of fraudulent activity. You may also have forgotten your password and want to change it.
In such a scenario, you can still recover your Hotmail account through the following process:
1. Launch your web browser and go to Hotmail
2. On the account log in page, scroll down and click 'Forgot my password'. You will be redirected to the password recovery page
3. Click the option 'I think someone else is using my Microsoft Account' and subsequently click 'Next.' You will be redirected to the account recovery page
4. Enter the email address that you suspect of fraudulent activity and want to recover
5. You will also be requested to input Captcha characters in an empty text field for security purposes
6. After successfully submitting the Captcha code, you will be asked to submit a method through which you will receive a security code. Input a back up email or a phone number affiliated with the account
7. Once you receive the code type it on the page and submit it. You will be redirected to the password reset page
8. Enter your new password twice and click 'Next' when you are done
9. Log in to your account to make sure you have regained access your account.
If you have any trouble recovering your Hotmail account, you can reach out to their customer service through any of their contacts.
After thousands of Hotmail customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Account Access to Hotmail? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hotmail if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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