Does Hughesnet Have the Best Customer Satisfaction for Internet Service?

This article outlines some of the pros and cons of Hughesnet internet as well as how it rates in overall customer service satisfaction. The article closes with some tips to make contacting customer service less stressful and help resolve issues in a more timely manner.

Does Hughesnet Have the Best Customer Satisfaction for Internet Service?

Everyone has had to contact their internet service provider's (ISP) customer service team for one issue or another. When you have to contact customer service, you want to make sure your issue is resolved quickly and with little hassle by a trained professional who will work with you. Also, if you are shopping for a new ISP provider, you may research that company's customer service rating to see how they measure up in consumer support. If you are a Hughesnet customer or thinking of becoming one, you will want to know the current customer service satisfaction rating for internet service and support. For more information on their customer support you can contact them here, or you can read the information below.

Hughesnet Pros

  • Their pricing is clear and up front with plans, equipment fees and other miscellaneous fees.
  • The price will not jump in mid-contract. Your price is locked in for the duration of your contract with Hughesnet.
  • You can add more data to your plan easily.
  • Hughesnet provides internet service to more rural areas that may not have other options for internet support.

Hughesnet Cons

  • The higher data speeds are often pricier than other providers.
  • There are low data caps with Hughesnet and going over those caps can be costly.
  • Hughesnet is still utilizing two-year contracts for service.
  • Slow and lower speed data can still be pricey.

Their overall customer service rating with the American Customer Satisfaction Index (ACSI) is a D rating of 64/100; however, Hughesnet was lumped into the "other provider" category in the index rather than its own category. When compared to other satellite internet providers, Hughesnet was given a 3.7/5 rating overall in customer satisfaction according to US News and World Report for 2021. Hughesnet tied for seventh overall among all providers and tied for second among rural providers. Hughesnet ranked first among satellite providers.

Ways to Improve Your Interaction with Customer Service

If you do need to call Hughesnet for support, there are some steps you can take to make the experience less stressful.

  • First, you might want to try live chat or email to contact them. This will reduce your wait time on hold, and will not tie up your phone with a possible lengthy hold time. Also, you can get a transcript of the chat log when using live chat as a reference if the issue is not quickly resolved. Email also provides a "paper trail" when you need to look back at what was discussed.
  • Be your best self-advocate. If you feel you aren't getting anywhere with the representative, ask to speak to a manager or supervisor. Ask in a polite, professional way, but stay firm.
  • Whatever you are told during the call, get it in writing via email and/or letter. This will help protect you and Hughesnet from any potential disputes later on.

If you find you need more help and support from Hughesnet, you can contact them here and speak with a customer service representative. Overall, Hughesnet customer satisfaction rating is not much different than most ISP companies. Working with customer service doesn't have to be a headache, and with these tips you can make it a win-win experience.

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Why Did GetHuman Write "Does Hughesnet Have the Best Customer Satisfaction for Internet Service?"?

After thousands of Hughesnet customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Hughesnet Have the Best Customer Satisfaction for Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hughesnet if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Hughesnet Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Hughesnet in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Hughesnet Have the Best Customer Satisfaction for Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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