Everyone has had to contact their internet service provider's (ISP) customer service team for one issue or another. When you have to contact customer service, you want to make sure your issue is resolved quickly and with little hassle by a trained professional who will work with you. Also, if you are shopping for a new ISP provider, you may research that company's customer service rating to see how they measure up in consumer support. If you are a Hughesnet customer or thinking of becoming one, you will want to know the current customer service satisfaction rating for internet service and support. For more information on their customer support you can contact them here, or you can read the information below.
Their overall customer service rating with the American Customer Satisfaction Index (ACSI) is a D rating of 64/100; however, Hughesnet was lumped into the "other provider" category in the index rather than its own category. When compared to other satellite internet providers, Hughesnet was given a 3.7/5 rating overall in customer satisfaction according to US News and World Report for 2021. Hughesnet tied for seventh overall among all providers and tied for second among rural providers. Hughesnet ranked first among satellite providers.
Ways to Improve Your Interaction with Customer Service
If you do need to call Hughesnet for support, there are some steps you can take to make the experience less stressful.
If you find you need more help and support from Hughesnet, you can contact them here and speak with a customer service representative. Overall, Hughesnet customer satisfaction rating is not much different than most ISP companies. Working with customer service doesn't have to be a headache, and with these tips you can make it a win-win experience.
After thousands of Hughesnet customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Hughesnet Have the Best Customer Satisfaction for Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hughesnet if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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