Hulu is one of the largest video streaming services in the world. It works on a subscription basis where you pay based on the package you get from the company.
They offer movies, live TV and internet connection services. You can get a refund if you receive an unwarranted charge or are overcharged on any of the above by Hulu.
You cannot request a refund request from Hulu under any circumstance. The subscriptions are usually paid automatically so if you cancel something and want a refund you will have to notify Hulu directly.
Hulu have a very straightforward refund policy as we will see below.
Hulu Refund Policy
You have up to 30 days to request a refund from Hulu from the date of the charge. On the other hand, if you have already initiated a refund request with your bank, credit card company or any other payment platform, Hulu will not be able to honor your refund request.
What you should keep in mind is that Hulu is a self-serve service so each and every customer is responsible for observing their subscriptions and payments so if you are overcharged and don't initiate a refund request within thirty days, you lose any right to the refund.
Every Hulu subscription can be set to renew automatically at the end of your billing cycle. Therefore, if you want a refund you should do so before the next billing cycle.
The good news is that Hulu will usually send a renewal notice at least 30 days before the subscription's renewal date so if there is an overcharge, you can dispute it well before it is deducted.
You also do not get a refund for downgrading your Hulu plan even though there may still be time left in your billing cycle. The amount left will instead be carried forward and used to pay for the new plan in the next billing cycle.
Moreover, simply deleting your Hulu account or cancelling a subscription does not automatically warrant a refund. You need to make a refund request for you to receive any balance owed to you. Therefore, you should not delete your account or cancel a subscription until you have received a refund for the charge.
If Hulu cannot send cash to your preferred payment platform, then they will refund you with Hulu credit. If the credit runs out, you will be charged on your next billing cycle.
You may be offered a full or partial refund by Hulu depending on the nature of the charge. However, you should ensure that you receive an explanation from Hulu as to why it is not a full refund.
A crucial point to note pertaining refunds is that Hulu does not offer refunds for monthly subscriptions. Therefore, if there is an extra charge on a monthly subscription, the best that can happen is receiving credit to use on Hulu.
If you are billed through a third party, you can also receive a refund for unwarranted charges.
Requesting a Refund
The best option you have as far as requesting a refund from Hulu is concerned is to do it right from your Hulu account. You will have to use the Hulu help center for this.
The process is as follows:
1. Launch your preferred web browser and open the Hulu website.
2. Input the required details and log in to your account.
3. Scroll to the bottom of the page and click 'Help Center.'
4. Once in the 'Help Center' click 'Submit Request' and proceed to present your refund request.
You should receive confirmation of the request via email. Otherwise, you can contact customer service here.
After thousands of Hulu customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Hulu? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hulu if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Hulu in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Hulu? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies