Hulu is a subscription-based online streaming service and since the subscriptions are monthly, and you can add or remove other viewing options or cancel your subscription, chances are you may receive a full refund or a prorated bill. So no action is needed for you to receive the refund, but it may take 3 – 5 days for your refund to appear on your statement.
However, if you've been double billed or found an error on your account that Hulu needs to address, you will need to sign into your account first to check your account history and then call customer service here for help on opening a refund ticket.
If you believe you're owed a refund because you were billed the wrong amount, Hulu lists the following scenarios as possible reasons why you were billed differently. Read on to learn more.
A temporary hold
If you recently signed up for Hulu or updated the payment information on your account, you'll likely see an authorization hold that shows as a pending transaction on your financial statement.
You edited Your Hulu Subscription
Making updates to your Hulu plan may result in a change to your monthly total.
For instance, if you subscribe to our Hulu add-supported plan and you decide to include an Add-on, you'll see a prorated charge for the Add-on before your next billing cycle starts, but future monthly bills will reflect the total charges, including any add-ons you purchased.
If the increase is slight, it's likely you're being charged tax.
A Promotion Ended
Promotions are temporary so when they come to an end, your monthly total will stop reflecting the promotional amount and switch to standard pricing. Check your account for more details.
After thousands of Hulu customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Hulu? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hulu if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Hulu in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Hulu? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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