If you got a Hulu subscription with a Hulu gift card and forgot to cancel it at the end of a billing period, you then got billed for a new, paid month of service. If you don't want it, or if something else went wrong with your Hulu service, you may be wondering if you can get a refund applied to your gift card. To learn more, read on.
Hulu considers it the customer's responsibility to cancel their subscriptions before being billed. Furthermore, the company will not give partial refunds for partially used billing periods. Instead, as a general rule, once a billing period starts, you will get service until the end of the billing period, and any cancellations during that period will not take effect until the end. Hulu will, therefore, not issue refunds in most circumstances.
However, if you believe there were special circumstances to your case, such as service problems or other technical issues, the company might make an exception. You must contact Hulu's customer service department to find out if this is possible and explain your situation. The representative may be unable to authorize one themselves and may have to take your case to be reviewed by someone else first. If a refund is issued, it will most likely be a gift card credit.
Hulu actually has two customer service phone numbers, so the wait should hopefully not be too bad.
Hulu also has a help forum. If the phone line wait is too long, the forum can be more convenient.
Hulu doesn't have either a chat or email for customer service. If you want to ask for a refund, you must either use the phone or the help forum.
After thousands of Hulu customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Hulu? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hulu if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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