How can I troubleshoot a playback issue with Hulu?

A simple 7 step guide for solving this common Hulu problem quickly and effectively by GetHuman

Hi, I'm Emily and I'd be happy to help you with your Hulu problem. I suggest you try the following steps to troubleshoot a playback issue:
Try turning off your Hulu device, modem and router for a full 60 seconds.
If you are experiencing stuttering or choppy playback, I recommend performing a speed test of your connection. Visit and click on the green Begin Test button.
Power down your equipment (Hulu device, modem, and router) for approximately one minute and then power back up
If you are watching a video over a wireless connection, connect your device directly to your router with an ethernet cable.
Disconnect any other devices from your network.
Refer to your router manufacturer for settings and configuration information that can help improve the strength of the network.
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Categorized:hulu plushulu showshulu freehulu movieshulu tvhulu apphulu account
Author:GetHuman-emily33 years ago

About this Step by Step Guide

After thousands of Hulu customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How can I troubleshoot a playback issue with Hulu?; been two months my app will not open but im still being charged; I want to put a password in order to order movies or games how do I do this; How do I submit a screenplay to HULU for consideration?; Streaming from a Vizio Smart TV and the Hulu plus keeps blinking on and off and won't play the end; Why isn't season * of workaholics on? It started last week.... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 21 minutes to get through these steps according to other users, including time spent working through each step and contacting Hulu. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Hulu Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Hulu that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How can I troubleshoot a playback issue with Hulu? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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