How do I dispute a charge on Hulu?

If you cancelled your Hulu account but noticed that you are still getting charged for your subscription, you should dispute the charge with them by following the steps below.

If you are charges to your credit or bank account from Hulu then it is probably because you forgot that you signed up for the subscription but have forgotten it or you thought you cancelled the subscription but did not. It can be a single charge or multiple charges to your account that you want to dispute. If you are seeing multiple charges from Hulu to your account it could be because of three reasons:

  1. You have recently added a new payment method for your Hulu account. This will result in an 'authorization hold' which will look like a pending charge.
  2. You have made recent changes to your Hulu plan. Changing Hulu plans or selecting add-ins will result in multiple charges during the period that you made the transition.
  3. If you have more than one active subscription, you can expect to see multiple charges on your account statement.

Good news is you can dispute any of the charges made for the above reasons. The best way to avoid charges to your bank account or credit card from Hulu is to cancel your subscription. Once you cancel your subscription, the charges should cease going forward. You can cancel a single subscription to dispute a single charge or you can cancel multiple subscriptions if you have multiple charges to your account statement.

Cancelling Online

How you cancel your subscription online depends on which third party you use to pay for your subscription.


1. Launch your web or mobile browser and go to Amazon's website

2. Open your Amazon subscription page

3. Select 'Actions' on the right side of the screen

4. Choose 'Turn off auto-renewal' from the options on the drop-down menu

5. Confirm that you would like to turn off auto-renewal on the next menu

Once you cancel your subscription, you will receive a confirmation email from Hulu. Follow the link provided to completely cancel your subscription.


If you're charged for Hulu through iTunes, you can cancel your Hulu subscription through the iTunes Store. You can cancel your subscription by following the steps below:

  1. Open iTunes store in your device of choice
  2. Within the iTunes Store, go to 'My Account' and click it
  3. On your account page select 'Settings'
  4. In the Settings section, click 'Manage'. It will be right next to 'Subscriptions'
  5. You should see an 'Auto Renewal' section for Hulu, click 'Off'
  6. Select 'Done' to confirm your subscription cancellation.

Once you cancel your subscription, you will receive a confirmation email from Hulu. Follow the link provided to completely cancel your subscription.

If you are gilled using Roku, Spotify or Sprint, the only way to cancel your subscription is through Hulu's website. Here is how it is done:

  1. Launch your web browser in your phone or computer and sig in to your Hulu account
  2. You can access your account by clicking your profile name on the top right hand corner of the screen
  3. Once you are on your 'Account' page you will see an option 'Cancel your subscription' under the 'Your Subscription' portion
  4. You will be prompted to provide a reason for cancelling your subscription. Give whatever reason you deem appropriate and press 'Enter'
  5. In the subsequent page, you will be presented with two options. Select 'Take Offer' and your subscription will be cancelled at the end of the billing period.

You can also call Hulu's customer care number to dispute a charge on your Hulu account. The live agent will help you file a complaint or cancel your subscription.

You can also email Hulu to dispute an unwarranted charge to your account and have them cancel your subscription.

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How do I dispute a charge on Hulu?

Why Did GetHuman Write "How do I dispute a charge on Hulu?"?

After thousands of Hulu customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I dispute a charge on Hulu? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Hulu if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Hulu Problems?

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