Hulu: I paid to remove commercials, why am I still seeing them?

A simple 3 step guide for solving this common Hulu problem quickly and effectively by GetHuman

Here is a link to Hulu's guidelines and understanding of your plan and why you have commercials. If you pay $7.99 a month you will still have commercials but if you pay $11.99 you should have none. Click here to see the different plans.
If you think you are on the correct plan and you are still seeing ads, try logging out of your account, and then logging back in.
If you logged out and back in and you are still seeing ads, then you will need to contact Hulu's technical support department. You can use this number to call them.
We've helped 6,042 people with Hulu tech support issues in the last 90 days. Let us help you!
Fix my issue
Categorized:hulu plushulu showshulu freehulu movieshulu tvhulu accounthulu apphulu plus costhulu plus subscription
Author:GetHuman-determi4 years ago

About this Step by Step Guide

After thousands of Hulu customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Hulu: I paid to remove commercials, why am I still seeing them?; can i pay for a years subscription at once rather than monthly?; received a * month free trial card with a bose sound bar and when I tried to use it they told me it was expired; I don't remember account info and would like to cancel my account.; been two months my app will not open but im still being charged; I want to put a password in order to order movies or games how do I do this... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 18 minutes to get through these steps according to other users, including time spent working through each step and contacting Hulu. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Hulu Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Hulu that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our I paid to remove commercials, why am I still seeing them? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Contact HuluHulu Customer ServiceMore Hulu How To GuidesSimilar Problems Reported by Others
GetHuman shows free information and tools to help customers contact Hulu and solve Hulu customer service problems faster.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!