How Do I Cancel My Trip with Hyatt?

If you made a reservation at a Hyatt hotel or resort and need to cancel it, you need to find out what your cancellation policy is. Different Hyatt locations have their own cancellation policies, so you need to look yours up. You can do so using the Hyatt reservation locator tool or contact a Hyatt representative to ask.

Jul 13, 2023

If you booked a reservation with Hyatt but then found out that your plans need to change, you need to learn how to cancel your Hyatt reservation. This article will teach you.

Hyatt's Cancellation Policy

Hyatt does not mandate a single cancellation policy for all of its hotels and resorts. Individual Hyatts make their own policies, so the terms vary from location to location. They can also differ for different rooms at the same location, depending on the room's rate. However, there do tend to be a lot of similarities. Many Hyatt locations let you cancel a reservation with no fee as long as you do it either 24 or 48 hours before the check-in time.

Look for your reservation's cancellation policy in the confirmation email Hyatt sent you after you made your reservation. The policy was also displayed when you made your reservation. If you no longer have access to your confirmation email and don't remember the terms that were shown to you, contact a Hyatt customer service representative to ask.

If you have a World of Hyatt membership, you are sometimes given better cancellation terms. If you are and your Hyatt reservation was confirmed by Globalist, Explorist or Lifetime Globalist, you can often cancel right up until midnight the night before your check-in time. Hyatt resorts and hotels that require more than 48 hours' notice for cancellation are an exception to this policy, and other exceptions may apply as well.

Third-Party Reservations

If you made your Hyatt reservation via a third party like a discount travel site, you are bound by the third party's cancellation policy, not Hyatt's policy. Contact them to find out more about it.

How to Cancel Your Hyatt Reservation

To cancel your Hyatt reservation, follow these steps:

  1. Go to Hyatt's Find Your Reservation page.
  2. Enter both of your names in the upper text fields.
  3. Enter your reservation's confirmation number. Look in your Hyatt confirmation email to find it.
  4. Select your reservation's check-in date using the date tool.
  5. Click on Find Reservation.
  6. Select the modify reservation option.
  7. Follow the prompts to cancel your reservation.

Sometimes, this tool might not show your reservation. If the reservation finder tool can't find your reservation, contact a Hyatt representative for help canceling your reservation.

Contacting Hyatt

If you need help canceling your reservation, contact a Hyatt customer support representative for assistance. You can use your phone or the Hyatt customer support email. There is no customer support help forum, chat or any other online contact option.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Cancel My Trip with Hyatt?

Why does GetHuman Write How-to Guides for Hyatt Hotels and Resorts Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Hyatt Hotels and Resorts in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Trip with Hyatt? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Hyatt Hotels and Resorts

Asked a year ago
Updated 9 months ago
Viewed 104,507 times
Hyatt Hotels and Resorts
cancel Hyatt reservation
Hyatt's cancellation policy
Hyatt cancellation
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!