Ikea is a Swedish company that sells ready to assemble furniture, kitchen equipment and other home décor products. Ikea has been the world's most prominent retailer of furniture for more than a decade.
You can shop for furniture from Ikea either online or personally in their stores. Most Ikea customers tend to favor the latter as they can physically inspect the furniture before heading home to assemble it.
Ordering an item in a physical Ikea store is very simple and is very similar to ordering furniture through the Ikea website. It generally involves several steps: picking out the furniture, providing your shipping and billing address, submitting your payment information and printing out or saving the receipt.
After reviewing the order process above, it is clear to see that there is plenty of opportunity to cancel the order before it is actually shipped. However, you may be unable to do so and are forced to cancel the order after the delivery process has already been initiated.
Ikea Cancellation Policy
Ikea seeks to deliver a product from their distribution warehouses as soon as possible which in turn makes it very difficult to cancel an order after you have placed it.
To cancel an order from Ikea or to reschedule a delivery, you have to make the request at least 24 hours before the delivery appointment. Doing so will help you to avoid any rescheduling or cancellation fees.
You should also keep in mind that if you cancel an order after delivery has already begun, the delivery fee is non-refundable. On the other hand, you can request a refund from Ikea if you do after successfully cancelling your order.
If you cancel an order after it has already been shipped, you will be liable to pay a 20% restocking fee. The fee will be subtracted from the amount of the refund.
To cancel an Ikea order, you have to contact customer service. You can contact Ikea in any of the following ways:
The best way to cancel an order from Ikea is to call their customer service number. It is the most recommended method because it is very fast though sometimes it can be quite slow.
Calling them requires tremendous patience especially if you call during heavy traffic. The only reprieve in such a case is that the call is free.
Before calling Ikea's customer service, you should have all the order information handy to ensure the call is fast and goes smoothly. Being respectful and courteous to the customer service agent could really help effectively cancel the order.
You can retrieve the Ikea customer service number at GetHuman.
Ikea's live chat is actually the fastest way to contact their customer service department. Moreover, the live chat facility is available 24 hours a day, 7 days a week.
Instant messaging can be very effective especially if you are a fast typist. Responses can be as instantaneous as a voice call.
The downside to using the chat is that you will receive automated chat answers. However, with a little patience you can be connected to a live agent.
You can retrieve the live chat's link form GetHuman.
You can also contact Ikea's customer service through their social media platforms. Twitter is by far the most effective one.
You can send Ikea a tweet and a customer service agent will respond. It would be better to contact them through a direct message and leave a faster and more personal way to contact you.
The customer service agent will then take you though the steps of cancelling the order.
You cannot send a letter or use Ikea's help desk to cancel an order as the cancellation has to be successfully done in 24 hours.