What do I do if I need help finding an item with Ikea?

Ikea has tons of great items but sometimes it's difficult to find a specific item with Ikea. We found out the best ways to contact the company to find exactly what you are looking for.

Aug 22, 2019

Ikea is a Swedish company that sells ready to assemble furniture, kitchen equipment and other home décor products. Ikea has been the world's most prominent retailer of furniture for a decade.

You can either shop for furniture from Ikea online or in their stores. Most Ikea customers tend to favor the latter.

If you are having problems finding an item with Ikea there are tools you can utilize to locate the item. More people have trouble finding items in an Ikea store rather than online.

Help finding an item with Ikea online store

The first step you should take if you are having issues finding an item with Ikea is to check Ikea's stock for the availability of the product. The easiest way to check the product's availability is to check the page of the item you wish to buy through the stock check option.

Alternatively, you can check the Ikea stock by inputting the product name or article number from the catalog and then selecting a store. You will then search for the item in the store.

You will then see if the item is in stock or not. If it is in stock, go ahead and place an order.

If the item you are looking for is out of stock, you can ask Ikea to send you a text message or email to apprise you of the item's availability as soon as it is in stock. It is important to note that if the request is granted, you will receive the notifications for a maximum of 15 days.

If the item has not been restocked within the 15 day period, you will be notified that your request has expired. You will have to make another request to be notified of the item's availability.

Help finding an item at an Ikea physical store

At the Ikea store, you will find the most recent versions of their catalog which you should use to find items in the store. Ikea stores also offer customers measuring equipment, pencils and notepads to measure and record product details including your desired pick up location.

Utilize the pencils and notepads you find scattered across the store to jot down your list of desired products and their location in the store. Writing these details down makes it very easy to find a product in the Ikea store. Moreover, you can compare and contrast price and other details of items in the store.

Contacting customer service

If you still have a problem find items in Ikea after following the tips above, you should contact customer service through the following methods:


You can use the Ikea customer service number to get help locating an item with Ikea. The customer service agent will help you find out if the item is in stock and where you can pick it up.

Unfortuntately due to the vast amount of calls the line receives, the line is always busy. Do not be surprised if you spend an hour holding on the line.

The line is available from Monday through Saturday from 8am to midnight and on Sunday from 9am to midnight EST. You can find the phone number on GetHuman.

Live Chat

The live chat option is faster than calling Ikea customer service. The chat is available 24 hours a day, 7 days a week. You barely have to wait a minute for a customer service to initiate a chat.

You can find the link to the help desk from GetHuman.

Help Desk

You can also reach out to the Ikea customer service through their online help desk. However, it takes a long time for them to respond.

You can find the help desk's address on GetHuman.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What do I do if I need help finding an item with Ikea?

Why Did GetHuman Write "What do I do if I need help finding an item with Ikea?"?

After thousands of Ikea customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if I need help finding an item with Ikea? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ikea if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Ikea Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ikea in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if I need help finding an item with Ikea? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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