Whether you choose to shop in-store or online, you can pay to have your items delivered to your doorstep. You can get your items delivered regardless of their size.
IKEA has a flat rate for its online delivery services. They will deliver your products to your home or office. If you wish to have your items delivered, you must speak to an IKEA representative. If a part of your deliveries is missing, you should contact the customer support team for help. Always check your delivery to ensure that you have received all the items. Some of the items may be sold in more than one box. When sending an email to complain about your missing deliveries, use the subject 'My IKEA Delivery.' If there are missing parts for appliances that you bought, include a serial number of the item.
Shopping at Your Local Store
If you purchase an item from your local store, it may be delivered to you by truck. The cost of delivery varies depending on the distance of your home from the IKEA store. The store delivers both home furnishings and furniture.
The No-Nonsense Return Policy
IKEA tries to make its customers happy. If any of the items in your package are missing, you should contact them. If you return the item, you are eligible to a full refund. The refund will be sent to you through the same method you used to make your payment. To get a refund, you must be able to provide proof of payment. Return the item in its unused condition and original packaging. If you are not completely satisfied with the item, you can return it in 365 days.
You have the right to return any item as soon as you find out some items or parts are missing. Do not be afraid to return an item even if you have already started assembling it.
Reporting Missing or Damaged Parts
If you find that a part of your item s missing or damaged, the customer support team is always willing to help. You must provide the following information when filing your complaint;
1. Your full name and mailing address
2. Your order number
3. A detailed explanation of the missing or damaged parts and how you would like to be helped
4. Your contact information including our phone number
5. The five-digit supplier code which you can find on the product label
6. The Assembly Instruction version number at the bottom page of the assembly instructions.
7. The eight-digit article number of your product
8. If there is no part number included in your package, provide the page and step number which you will find in the assembly instructions
Always check to ensure that you received all items in your package and that they are all in good condition.
If you have trouble getting any of your missing items from IKEA, you should contact the customer support team.
If you wish to speak directly with an agent, you should contact the customer support team. This is one of the best ways to contact IKEA. You can make both local and international calls to IKEA. You may also contact the support team by Live Chat. You may chat with live agents or get support from automated chat answers. This is a great idea if you want to get answers fast.
The help desk is a chance for you to get help from the customer support team and other IKEA customers. You may start a new conversation and wait for answers or follow an existing one. IKEA does not offer email support.
After thousands of Ikea customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my Ikea delivery is missing items? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ikea if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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