Illuminating Company: How do I report a power outage?

A simple 3 step guide for solving this common Illuminating Company problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the account, Billing address, Email address on the account, Password
1
The first thing you should do if your power is out is to check this map to see if other people in your area are experiencing the same issue. You can consult this map here https://www.firstenergycorp.com/content/customer/outages_help/current_outages_maps.html
2
Then to report your outage, you can login into your account on this page and click on "Report Outage" and that will inform the company that you are without power. https://www.firstenergycorp.com/outages_help/Report_Power_Outages.html
3
If your internet is out along with the power you can try using your phone's web browser to access these same pages. Otherwise you can use this phone number to call them call Illuminating Company here
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Author: Adam • August 12th, 2016

About this Step by Step Guide

After thousands of Illuminating Company customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Illuminating Company: How do I report a power outage?... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 43 minutes to get through these steps according to other users, including time spent working through each step and contacting Illuminating Company. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Illuminating Company Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Illuminating Company that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I report a power outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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