How do I report a problem with my Instacart order?

When you Instacart order arrives and there's something wrong with it, you should know your rights as a consumer and how to get that fixed. We detail it all below.

Aug 22, 2019

Instacart is an American firm that runs a same-day grocery delivery and pick-up service in the United States and Canada. The service allows customers to eat healthy foods without the hustle of having to find great deals in grocery stores or farmers markets.

You can place an order through the Instacart website or mobile app. When the order is ready for pick up, Instacart will send you an SMS and a push app notification with pick up instructions.

You can pick up the order in a store parking lot allocated to Instacart orders or simply at the store's parking lot. You can also pick up your groceries inside the store.

You can track your Instacart order all the way to its delivery point. You can also chat with the shopper and ask them to add more items to the grocery list through the app.

Instacart Pick-up orders are usually delivered in climate controlled lockers situated outside the entrance of particular Cub stores. The locker can either be a freezer, a fridge or simply at room temperature.

Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived.

If there is an issue with an Instacart order, there are several options at your disposal to report the mishap. The methods through which you can report a problem with your Instacart order include:

Help Center

The Instacart help center is the main platform through which you can report a problem with an order. The help center contains a wealth of information about Instacart operations.

The help center contains articles about how to deal with various Instacart issues including ordering, delivery, pricing, payments, account settings and product recalls.

To report an order through the help center, follow these steps:

  1. Launch your web browser or open the Instacart mobile app
  2. Scroll to the bottom of the site's homepage and in the bottom left corner of the page, locate and click 'Help'
  3. You will be directed to the Instacart help center. Scroll to the bottom of the help center and locate the tab labeled 'Problem with an order?' Click the green 'Report a problem' button
  4. You will be prompted to log in. Fill in the necessary details and sign in
  5. You will be directed to your orders page. Click the specific order you want to report and fill in the form
  6. Click 'Submit' when done and your report will be filed and investigated.


You will also find the link to email Instacart in the help center. The link is located right next to the 'Report a Problem' tab at the bottom of the help center.

The email will be sent to a member of Instacart's community support. Once you click the 'Email Us' tab, you will be asked to submit an email address.

There is also an empty tab where you will describe your order problem. Be vivid and concise. When you are satisfied with the description, click 'Submit' and send the report


You also have the option of calling Instacart customer service and reporting a problem with an order. The line has an average hold time of 15 minutes and is available 24/7.

You can find the Instacart customer service phone number on GetHuman.

Help Desk

The final option you have to report a problem with an order to Instacart is their online help desk. The issue will be fixed in about three days.

The help desk's address can be acquired from GetHuman.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I report a problem with my Instacart order?

Why does GetHuman Write How-to Guides for Instacart Problems?

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