Social media is a useful way to keep in touch with friends and family or become famous. But whatever your reason for using Instagram, we all can agree that not receiving your password resets or accessing your account can be a headache. So what do you do if you're not receiving those emails or texts? There are multiple approaches to this issue. It can be addressed through either Instagram, Facebook or your email provider to find a way to log in first or find out why you're not receiving those emails.
Instagram may be able to help. Open the app on your mobile device and enter the last email address or phone number you used to access your account. Tap Forgot Password and then need more help. This will open a support ticket with Instagram.
Facebook is another option if you've used it to log into Instagram before. Open the app and tap on Log In With Facebook. Next, follow the instructions and you should be able to log into your Instagram and update your contact details if needed. This could also be a solution if you use the same email address for Instagram and Facebook but have never used Facebook to log into Instagram.
Most email providers have a search feature. Simply type Instagram in the search field and you will see all the search results that contain Instagram. If you don't see any then you either mistyped your email when you set up your Instagram account or you used a different email address.
If You Have One Email Address
1. Check your email's spam or junk folder. Chances are if they don't end up in your main inbox then it's because your email sees it as spam. You might need to mark Instagram as a safe sender.
2. Check your inbox to see if you made an Instagram folder for all your Instagram emails to go into. Sometimes we forget because who remembers everything they did in previous months?
3. If none of the above apply, then give the email more time to arrive or try the reset password again. You could also follow steps one and two for another email account, if applicable. Contact Instagram if you have any questions.
After thousands of Instagram customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Can I Do If I Cant Receive a Password Reset Email or Text on Instagram? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Instagram if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Instagram in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Can I Do If I Cant Receive a Password Reset Email or Text on Instagram? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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