What do I do if my Instagram account was hacked?
These days it seems like every day you read a report of an account getting hacked or a security breach. If your Instagram account was hacked, you're going to want to read below to get it fixed and secured.
In today's ubiquitous social media sphere, there are few things worse than getting your Instagram account hacked. It is a critical situation. A hacker can do whatever he/she wants with your account and can entirely damage your online reputation. This could be devastating news particularly if you use Instagram as a platform to earn an income. The key is acting fast once you realize that your Instagram account has been breached. Much is at stake and though it will be difficult your account can still be salvaged. The actions you take if your Instagram account is hacked depends on whether you can log in to your account or not. The latter is more severe.
If You Can Log in to Your Account
If you can still log in to your account but it has been hacked, there will be suspicious activity that will make you suspect possible hacking. Suspicious activity includes posting of content you have not authorized and appearance of comments not made by you.
One of the measures you can take is changing your password. Changing your password can be done by either resetting it or sending yourself a password reset email. It is the easiest way to recover control of your account.
- Log in to your Instagram account
- Select the "Settings" icon on the profile page
- On the "Settings" page tap "authorized apps."
- Click "Revoke Access" and cancel access to third party apps which you do not approve of. You can also revoke access to all apps so that any app that wants access to your Instagram account will have to get personal approval from you.
If You Cannot Log in to Your Account
A malicious hacker will lock you out for your Instagram account right from the beginning. However, it is still possible for you to regain control of your account by doing the following:
- Go to Instagram's login page
- Select the "Get Help Signing In" option
- A "Reset Password" page will open and you will be prompted to input your username or email address
- For Android device users, select click on the arrow icon on the upper right corner of the page after inputting your email address.
- Apple device users will not have an arrow to select so they will go on to the next page where they will select the "Need More Help" tab.
- Complete the password reset process presented by Instagram.
If Your Email Address Has Been Changed
The more malevolent hackers will not only change your password but your username or email address as well. Recovering such an Instagram account is more difficult than the two cases previously mentioned.
The first thing will be to check whether there is an email from Instagram notifying you of the request for an email address change. If so, Instagram will ask if you were the one who requested for the change. If there you did not, Instagram will send you a message with a link that will enable you to recover your account. Instagram will send an auto response message to your original email asking you to verify your identity using one or both of the following:
- A photo of you holding a paper/card with a handwritten code that Instagram will provide.
- The email address or phone number you originally used to open your Instagram account.
Once you have provided the required information and your identity has been confirmed, then Instagram will send you specific instructions that will help you recover your account.
Why Did GetHuman Write "What do I do if my Instagram account was hacked?"?
After thousands of Instagram customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my Instagram account was hacked? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Instagram if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for Instagram Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Instagram in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Instagram account was hacked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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