If you made Black Friday sale purchases from JC Penney and need to return one of the products you bought, this guide will help you.
You're a JC Penney customer because the company sells a wide variety of products, which is convenient. However, there is an issue with something you bought in the shop's Black Friday sale, and you want to return it, but you are unsure how.
Fortunately, returning an item to JC Penney from their Black Friday sale is an easy process that can be completed via mail or in-store.
To find out how you can return items to JC Penney that you purchased in the company's Black Friday sale, read this guide.
Luckily, the Black Friday sale returns policy at JC Penney is no different from the company's standard return policy. However, you still need to ensure your item is eligible for a return.
Most items from JC Penney have a 60-day return policy as long as they remain in like-new condition. Therefore, if you purchased your item less than 60 days ago you should be able to return the product. However, there are some exclusions to this. Electronics, fitness equipment and mattresses must be returned within 48 hours of delivery.
Furthermore, items without a receipt or confirmation of delivery and customized items are not eligible for return.
Once you have determined that your item can be returned, you can begin the mail returns process.
When your Black Friday sale items were delivered, you should have received an invoice slip inside your package. To return your product by mail, complete the "Returns or Exchange" form that is included on the invoice form and enclose it within the sealed package.
If you cannot find your invoice form or you did not receive one, include your name, home address, telephone number, and the date of purchase inside your package.
Once you have done this, address your package to your nearest JC Penney facility, and take your item to your local USPS location for shipping.
When sending an item for a return via mail, it is always a good idea to request a shipping receipt from the USPS to ensure you have proof of shipping in the instance that there is a postal issue.
It's also possible to return your Black Friday sale item to your nearest JC Penney store.
If you would prefer to carry out an in-store return, visit your local JC Penney location and take with you your item and receipt or order confirmation. Items without proof of purchase date cannot be returned.
It is also advisable to take with you the card that you used to pay for your products so that your refund can be processed quickly and easily.
If you have followed these steps carefully, but are still unsure of how to return an item to JC Penney that you purchased from their Black Friday sale, you should contact the company directly.
You can find the customer service contact telephone number for JC Penney on the GetHuman website.
After thousands of JC Penney customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Jc Penney from Their Black Friday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting JC Penney if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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