How Do I Return an Item to Jc Penney from Their Cyber Monday Sale?

This article describes how to return a purchase made at JC Penney during their Black Friday sales event. Detailed instructions for making the return by mail and in person are provided. A list of items that are ineligible for return is provided as well. JC's Penney's return policy is also described.

JC Penney has an annual Cyber Monday sale, with discounts on a lot of their electronic items. If you made a purchase during this sale and find you need to return it for any reason, read on to learn what you need to know.

Making the Return in Person

  • Go to JC Penney's home page.
  • Log in to your account by clicking on the Sign In link in the navigation bar at the top of the page.
  • Scroll to the bottom of the page.
  • Click on the Return Policy link under the Customer Service header.
  • Click on the Returns at Store link.
  • Enter your zip code in the field provided.
  • Note the address of the store nearest to you.
  • Drive to the store and return the item.

If you bring the receipt with you, you will qualify for a refund or exchange. If you do not have the receipt anymore then you can only receive store credit. The store credit will be equal to the lowest selling price of the item you are returning.

Making the Return by Mail

  • Go to JC Penney's home page.
  • Log in to your account by clicking on the Sign In link in the navigation bar at the top of the page.
  • Scroll to the bottom of the page.
  • Click on the Return Policy link under the Customer Service header.
  • Click on the Returns by Mail link.
  • Print out the Return Form.
  • Cut out the Return Label.
  • Fill out the Return Reason using the codes provided on the form.
  • Box up the item you are returning. Put the form in the box.
  • Attach the return label to the box.
  • Mail the box.

Items not Eligible for Return

  • Gift Cards
  • Personalized items
  • Monogrammed items
  • Items that have been altered
  • Body jewelry
  • Perishable foods
  • Ear piercing kits

If you made your purchase online, then your refund amount will be for the purchase price only, and will not include shipping and handling charges.

If you have any problems or questions during your return, you can contact JC Penney's customer service department for help. It has phone, chat, and help forum options.

Why Did GetHuman Write "How Do I Return an Item to Jc Penney from Their Cyber Monday Sale?"?

After thousands of JC Penney customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Jc Penney from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting JC Penney if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for JC Penney Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like JC Penney in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Jc Penney from Their Cyber Monday Sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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