JC Penney has an annual Cyber Monday sale, with discounts on a lot of their electronic items. If you made a purchase during this sale and find you need to return it for any reason, read on to learn what you need to know.
Making the Return in Person
If you bring the receipt with you, you will qualify for a refund or exchange. If you do not have the receipt anymore then you can only receive store credit. The store credit will be equal to the lowest selling price of the item you are returning.
Making the Return by Mail
Items not Eligible for Return
If you made your purchase online, then your refund amount will be for the purchase price only, and will not include shipping and handling charges.
If you have any problems or questions during your return, you can contact JC Penney's customer service department for help. It has phone, chat, and help forum options.
After thousands of JC Penney customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Jc Penney from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting JC Penney if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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