Founded in 1902, J.C. Penney is a department store that has grown with America. It even has an online presence, where you can track your orders. This guide will show you how.
J.C. Penney has two ways you can track your order.
Simply go to https://www.jcpenney.com/orders/trackorders and either log into your J.C Penney account if you're a returning customer or you can enter your order number and phone number associated with your order and obtain the tracking results.
You may also track it using the J.C. Penney app.
Some Needed Information
J.C. Penney has certain policies when it comes to changing or canceling an order, so if this pertains to you, please read on.
Changing or Removing Items
You can change or remove items from your shopping cart anytime before you submit your order. However, any changes you need to make after you place your order may not be possible as orders begin processing almost immediately after they are submitted. At most, there is a 10 minute window to make changes or cancellations after an order is placed. Call customer service here and they can check if changes or cancellations are possible with your order. If not and your order had already shipped, you'll need to wait until you receive the shipment and then make any needed returns or exchanges in-store.
Policy on Custom Items and Furniture
The following items need to be canceled by the next business day after the transaction to receive a refund.
1. Custom blinds, shades, and Made-to-order draperies
2. Furniture including mattresses. Please also keep in mind that furniture special orders cannot be returned after delivery and acceptance.
Custom decorating orders must be canceled within three business days of the order date or amended order date to be eligible for a refund of the deposit. Custom decorating cannot be returned after the installation has been completed.
After thousands of JC Penney customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Jc Penney Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting JC Penney if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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