How Do I Track My JC Penney Order?

If you'd like to track your JC Penny order, first go to their website. When you've arrived on the home page, click the "Sign In" link that's found in the top right-hand portion of the home page. Sign in and then click the "Order History" link. Click the link that's directly next to the order you'd like to track and your order tracking information will be displayed. You also can navigate to the footer of any web page and click the black "Track My Order" hyperlink to track your order. Enter your phone number and the order number and click the red "Find Order" link. Your tracking information will then be displayed.

Apr 28, 2020

Did you just happen to purchase some really great clothing, bedding, home decor, or accessories from JC Penny? If so, that is fantastic! Would you like to be able to track your order quickly and easily? If so, we are going to help you do just that in this guide.

If you are ready to begin, we would first like to ask you to please be certain to have your JC Penny online account login information or your order number, along with the phone number associated with your order, readily available.

Were you able to locate those items? Excellent. Ok, let's begin below:

1) If you have located your JC Penny online account login information, the initial step you will take is to head on over to the JC Penny website. After you have arrived at the home page, look at the top-right portion of the home page and click on the "Sign In" link that appears right below the "My Account" heading.

2) After you click that link, a pop-up window will appear. Here you can enter your JC Penny login information and click the red "Sign In" button. You will not be logged into your JC Penny account.

3) After you have logged in, you will want to look for the "Order History" link and click it. After doing that, you will see a full list of all of your JC Penny orders. You will then want to click the link next to the order number you would like tracking information for.

4) After clicking the applicable link for the specific order you want to track, you will notice that the desired JC Penny tracking information will be presented on your screen. This information will consist of the date the product was shipped to you, the name of the shipping carrier, the specific date your item will arrive, and the tracking number.

5) It may be that you are sent directly to the shipping carrier's website after clicking on the link that is directly next to the order you would like to track. If that happens to be the case, you will find yourself on a page that is dedicated solely to your order. On this page, you will find your tracking information displayed as well.

6) If you are not able to locate your JC Penny online account login information, we are going to assist you now. You will want to be certain that you have the phone number associated with your order along with your order number.

7) Scroll down to the bottom of any JC Penny web page and look for the black "Track My Order" hyperlink under the "My Account" heading in the footer. Click that link.

8) You will find yourself on a page where you can enter your phone number and your order number. After doing that, simply click the red "Find Order" button.

9) Your tracking information will now be displayed to you on the screen. This will consist of the date the product was shipped to you, the name of the shipping carrier, the specific date your item will arrive, and the tracking number.

10) If you require more help, that is no problem. Click here for a dedicated contact page that we have created to put you directly in touch with a human in JC Penny's customer service department.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Track My JC Penney Order?

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GetHuman has been working for over 10 years on sourcing information about big organizations like JCPenney in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My JC Penney Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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