JPay is a company that offers convenient and affordable services to inmates in correctional facilities including emails, music, educational services, money transfer, parole and probation payments. The company also offers video visitation services to inmates.
JPay has a mobile app though which you can access their services. The app is available for both Android and iOS users.
You should know beforehand that not all features on the JPay website are available on the mobile app. You may have to compare the two to know which services those are and act accordingly.
Sadly, the app faces many issues and it is not uncommon to see complaints online by relatives of inmates who have been unable to use the app. It can be devastating when a family cannot contact their loved one or are unable to send them money for important reasons due to problems with the app.
Many problems with the app are as a result of bugs which are not fixed in a timely manner by the app's maintenance team. Common problems with the JPay app include failure to get notifications on the app, failure to log in to the app, failure to transfer funds through the app, failure to send or receive emails though the app, failure to upload videos and the inability to load funds.
When you are having problems with the JPay app, it can help to try some reliable, tried and tested solutions such as the oldest troubleshooting solution in the book: turning your phone off and then back on.
If that does not work, you can try another troubleshooting solution: uninstalling the app on your phone and then reinstalling it. This troubleshooting solution can be especially helpful if the glitches with the JPay app are as a result of bugs in an outdated version of the app. Reinstalling the app allows you to download a recent version with the earlier glitches eradicated. You should read the terms and conditions before doing this to ensure you will not lose any important data in the process.
Contact Customer Support
If the above solutions fail, you should reach out to JPay's customer support for assistance. You can contact JPay customer support through the following ways:
You can send JPay an email directly from the JPay website. You can do this through the following process:
JPay has a 24 hour customer support line that you can call and file a complaint about issues you are facing with the mobile app. You can call the line at any time of day or night and is the best way to report an issue with their mobile app.
You can obtain JPay's customer support phone number from GetHuman.
The final option at your disposal to complain about issues with the JPay app to JPay is to send them an old fashioned letter. Sending mail is unconventional and slow especially if you need to urgently use the app but it can be quite effective. Include as much information about the problem in the letter but also try to make it brief.
You can find the mailing address on Jpay.com's contact page.
After thousands of JPay customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Having Problems with My Jpay App? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting JPay if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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