What Are the Pros and Cons of Using Jackson Hewitt?
Founded in 1982, Jackson Hewitt is one of the largest tax preparation companies in the United States covering about 6,000 locations country-wide. Over the years, the company has assisted thousands of residents in their tax affairs by ensuring they have a professional by their side throughout the whole process.
However, just like any other services provider, Jackson Hewitt has its good and bad side. Some of it is:
Pros of Jackson Hewitt
1. Easy to Use
Both the online and in-person tax filing processes are easy for any filer. Just like other tax filing company, Jackson Hewitt ensures that their customers have the best experience all through. The online interface lets you navigate it smoothly and you can keep track of your progress without a bustle. Some of its features include:
2. One on One Customer Services
At Jackson Hewitt, the staff has the expertise needed to take their customers an extra mile to get things done. When using the online interface and the process gets a bit challenging, it is good to know that you have a branch around the corner to help you out.
3. Educational tools
With Jackson Hewitt, you have a broad range of educational tools at your disposal. There is a wide range of comprehensive questions covered providing you with the information you need.
4. Guided Preparation
This tax preparation company gives you a step-by-step procedure in their online interface to make your filling process easy. This procedure is designed to ensure you leave nothing behind and everything is done as required.
5. Refund Option
Jackson Hewitt has refund anticipation loans that are offered at their brick-on-mortal branches. The loans come at no interest. However, not everyone may qualify for such a loan. Additionally, in-person customer services may come at an extra fee.
6. Unlimited Customer Support
Whenever you need assistance be sure to speak to one of their agents on phone through a toll-free call during work hours. You can also contact their customer support system by messaging them on their online handles. In other instances, in-person support may be better Visit one of their many branches countries wide.
Cons of Jackson Hewitt
1. It is Expensive
The company offers fewer options for a variety of situations and the options come at a high price compared to what other companies that perform the same services are charging.
2. Limited Customer Support Options
Compared to other filing companies, the fact that one can only go to their offices for assistance is a great disadvantage. In this era where everything is done at the comfort of your home, this is a great inconvenience. There should be DIY options available instead of having to go to their offices.
3. Lack of Audit Support
Even on a third-party basis, the company lacks an audit support system for the filing process. It also lacks important features such as:
4. No Viable Solution for Complex Situations
The Jackson Hewitt software is good for simple tax filing situations like contract work. However, other complicated situations have not been catered for in their systems.
After thousands of Jackson Hewitt customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Are the Pros and Cons of Using Jacskon Hewitt? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Jackson Hewitt if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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