It is possible to make changes to your Jet2 flight after making your booking. However, you cannot make changes to your departure or destination airport.
Can You Change the Time, Date, or Name of Your Booking?
Jet2 allows you to make changes to the time, name, and date of your booking up to five hours before your scheduled time of departure. You can make the changes on the website under the 'Manage my booking' section.
If you would like to make a change on the same day, you can do it at the airport's Sales Desk or Call Center up to four hours before departure.
If you make any changes through the Call Center, you are subject to an administration fee.
If you made any spelling errors when entering your name, you can correct them free of charge. Jet2 allow you to correct up to three letters. You may correct genuine spelling mistakes online or through the website under the option 'Manage my bookings.' Another option is to contact the call center.
If the error you would like to correct includes more than three letters, you can still change it by reaching out to the customer support team on the phone or email.
Jet2 flight bookings are generally non-refundable and non-transferable. However, the company makes it easy to change names and dates. It is important to note that name changes do not qualify as correcting spelling mistakes. You can't do it free of charge.
If you would like to change the name or date on your flight, you only need to pay the administration fee and the difference in price between your original and new tickets. (If any). You do not have to pay the entire cancellation fee.
If there were discounts on your original fare, they will not apply to your new one. You may make changes on the 'Manage my bookings' option of your website. Another option is to contact the Pre Travel Services team.
Canceling Your Flight
You may cancel your flight completely by visiting the option 'Manage my booking.' Request to cancel your flight and you will receive an email. The email will be sent to the email address associated with your booking.
Click on the link on the email to confirm your cancellation. You should note that canceled flights are non-refundable. You should have travel insurance before booking your flight with Jet2. The insurance will cover you against unforeseen eventualities
When Flight Schedules Change
Jet2 tries to operate all flights at their scheduled times. However, that is not always possible. They may need to substitute alternate carriers due to unforeseen circumstances. You will receive enough notice before any changes are made to your flight. Changes can only be made when there is no way to avoid them. You will be notified about the change on email or SMS text message.
You should always notify the Call Center when you change your contact email address.
There are many ways to contact Jet2.com if you need help changing your booking. If you would like to speak directly with a representative, you should contact them on the phone. You will be connected with a representative in a few minutes and they will help you with your problem.
Another way to seek help is on email. This is a good option if you don't necessarily need to speak with a representative. You may need to end a few emails back and forth before finally getting the help you need.
Jet2.com's help desk has plenty of tips and suggestions that may help you find a solution before contacting the support team.
After thousands of Jet2.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Booking on Jet2.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Jet2.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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