Traveling can be quite stressful, especially if you have any disability that requires you to use a wheelchair to move from one point to another. According to the Bureau of Transportation Statistics, 3.6 million Americans with travel-limiting disabilities cannot leave their homes because they are disabled or are housebound because of their condition.
Luckily, the Department of Transportation has guidelines that air travel service providers must obey to ensure that appropriate assistance is accorded to such persons.
JetBlue Airlines allows passengers with disabilities to request wheelchair assistance and has policies that accommodate persons wishing to travel with personal wheelchairs.
Below are steps to guide you when requesting for wheelchair access for your JetBlue Airlines flight.
How do I request wheelchair access for my JetBlue Airlines flight?
JetBlue Airline recommends that passengers requesting wheelchair access add a Special Service request when booking their flights. Here's how to go about it:
You can follow the same process if you're using the free JetBlue Airlines app to make a flight reservation. Wheelchair and mobility assistance services are available at all JetBlue Airline airports and these services cover:
If you have a personal wheelchair and you would like to travel, download and fill in the wheelchair information form to ensure comfortable and convenient travel. After you've filled it out, please attach it to your chair and ensure you tell the airport staff about it when you're there.
However, depending on the type of chair you're using, the airline has a few guidelines that customers with personal wheelchairs should pay attention to for guaranteed safety during travel. These guidelines are described as follows:
If you're unable to request for wheelchair or mobility assistance online or when reserving your flight, you can call the JetBlue Airline customer care desk for further assistance. You can also talk to any JetBlue crew members available at the airport, and they'll help you.
After thousands of JetBlue customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request Wheelchair Access for My Jetblue Airlines Flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting JetBlue if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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