How Do I Request Wheelchair Access for My Jetblue Airlines Flight?

JetBlue Airlines serves over 100 destinations in the US and Caribbean. It has partnered with GetHuman, a leading provider of customer care information, to avail information on how to request wheelchair access for their JetBlue Airlines flights. This guide also provides information that passengers with personal wheelchairs should pay attention to when flying with the airline.

Traveling can be quite stressful, especially if you have any disability that requires you to use a wheelchair to move from one point to another. According to the Bureau of Transportation Statistics, 3.6 million Americans with travel-limiting disabilities cannot leave their homes because they are disabled or are housebound because of their condition.

Luckily, the Department of Transportation has guidelines that air travel service providers must obey to ensure that appropriate assistance is accorded to such persons.

JetBlue Airlines allows passengers with disabilities to request wheelchair assistance and has policies that accommodate persons wishing to travel with personal wheelchairs.

Below are steps to guide you when requesting for wheelchair access for your JetBlue Airlines flight.

How do I request wheelchair access for my JetBlue Airlines flight?

JetBlue Airline recommends that passengers requesting wheelchair access add a Special Service request when booking their flights. Here's how to go about it:

  • Visit
  • Log in to your TrueBlue account to access your flight reservation or proceed to create one then book a new flight, if you don't have a ticket.
  • When locating your reservation details, check at the bottom left of the page for an icon that reads "Special Service Request."
  • Click on the checkbox right next to it.
  • A drop-down menu will appear with various options for persons with disabilities.
  • Select the kind of assistance you need.

You can follow the same process if you're using the free JetBlue Airlines app to make a flight reservation. Wheelchair and mobility assistance services are available at all JetBlue Airline airports and these services cover:

  • Boarding and deplaning assistance using airport wheelchairs, personnel, and transfer kits at your departure and destination airports.
  • Making personal wheelchairs available upon arrival at the gate or as a bag claim depending on what you want.

If you have a personal wheelchair and you would like to travel, download and fill in the wheelchair information form to ensure comfortable and convenient travel. After you've filled it out, please attach it to your chair and ensure you tell the airport staff about it when you're there.

However, depending on the type of chair you're using, the airline has a few guidelines that customers with personal wheelchairs should pay attention to for guaranteed safety during travel. These guidelines are described as follows:

  • JetBlue only accepts battery-powered wheelchairs and mobility items as checked items only.
  • Only lithium-ion batteries are allowed in the cabin.
  • Removed lithium-ion batteries should have the terminals well-protected when being moved to the cabin. The cells should have less than 300 watt-hours or 25 grams of lithium in this case.
  • Passengers can carry up to two spare lithium-ion batteries provided they meet the above limitations.
  • Non-rechargeable lithium-ion batteries are not accepted for travel.
  • The airline takes spillable and non-spillable batteries for wheelchairs and other assistive devices.
  • When traveling with assistive devices with batteries, ensure you label it clearly by indicating "Spillable" or "Non-spillable" where appropriate. This helps the assistance personnel to exercise proper handling procedures. If you don't mention this information, the airline resorts to the handling specifications given by in-house battery experts.
  • Any battery with visible signs of damage may not be accepted on the aircraft because it doesn't meet the required safety standards.


If you're unable to request for wheelchair or mobility assistance online or when reserving your flight, you can call the JetBlue Airline customer care desk for further assistance. You can also talk to any JetBlue crew members available at the airport, and they'll help you.

How Do I Request Wheelchair Access for My Jetblue Airlines Flight?

Why Did GetHuman Write "How Do I Request Wheelchair Access for My Jetblue Airlines Flight?"?

After thousands of JetBlue customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request Wheelchair Access for My Jetblue Airlines Flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting JetBlue if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for JetBlue Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like JetBlue in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request Wheelchair Access for My Jetblue Airlines Flight? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
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JetBlue Airlines
Wheelchair access for my JetBlue Airlines flight
special request jetblue

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