It can sometimes feel like you have no power against airlines when something goes wrong with your flight or you're treated unfairly, but that's simply not true. Airlines are held up to the same business standards as all other organizations and should be held accountable. If you have recently had a negative experience with JetBlue, whether it was with a JetBlue employee or with a flight, you can file a complaint with the company. Keep reading for simple step-by-step instructions on how to file a complaint against JetBlue.
If you're still at the airport, JetBlue encourages you to stop any JetBlue employee and ask to be directed towards a Customer Relations Officer. All CROs have been trained in Air Carrier Access Act regulations and can respond to all customers' concerns. CROs are available at all airport locations during operating hours in person.
If you're no longer at the airport, or cannot find a CRO in person, you can choose to call the JetBlue Customer Service Team to file a complaint. The customer service team is available 24 hours a day, seven days a week.
Under 'I have a concern' select the topic that is most relevant to you and select 'Continue to Step 2.' If none of the topic choices are right for your situation, choose 'Other.' The topic choices include:
You will be asked to provide your contact information includes your full name, TrueBlue number (if applicable), email address, and phone number.
Select 'Continue to Step 3.'
You will be asked to provide your flight information including your departure city, destination city, flight date, flight number, confirmation code, and crewmember name (if applicable).
Select 'Continue to Step 4.'
The last step allows you to explain the details of your complaint. Be as specific as possible, and select 'Submit.'
You will receive an email from JetBlue about your complaint in an unspecified amount of time.
Many people choose social media as a platform for complaining to companies. Twitter is a great platform for reaching out to JetBlue.
If you're not already signed into Twitter, you'll be asked to sign in. Select 'Log In' in the top right corner. You can sign into your Twitter account with your phone number, email address, or username, and password.
Select 'Tweet to' and type out your complaint. Note that this method is a public message and everyone on Twitter will be able to see your complaint.
If you would prefer to privately complain to JetBlue, select 'Messages' in the menu bar at the top of the page.
Select 'New Message.'
Type in '@JetBlue' and select the company account, click 'Next.'
Type out your complaint and select 'Send.' Be as detailed as possible in your complaint.
Note that there is no guarantee that JetBlue will respond to your complaint on social media, and they may just reroute you to phoning their complaint department.
Any customer that believes JetBlue has violated any provision of the Title 14, Code of Federal Regulations, Part 382, may file a formal complaint with the US Department of Transportation. The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel. The US Department of Transportation support line is available 24 hours a day, seven days a week.