How do I file a lost baggage claim or follow up on my claim with JetBlue?

A simple 4 step guide for solving this common JetBlue problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the account, Claim number, Booking reference
If you are at the airport still, it's best to file a lost baggage claim with a flight attendant at the terminal. Just take your baggage claim ticket to the JetBlue rep and they will file a claim for you and they will deliver the baggage to you once they find it.
If it has been more than 4 hours or if you already left the airport, then you will need to contact the JetBlue terminal at the airport that you landed in. They will then be able to file a claim, and even look to see if your baggage has been turned into the lost luggage department. If you want to look for the contact information for the airport that your flight landed in open this link and select your arrival city.
If you already have a claim number from the agent, and you wish to check on the status of it, there are two ways to do so. The first is by using their online tracking system. Open this link and enter your name and incident number. Then enter the CAPTCHA and login to see your claim.
If you don't have your claim number or if you want to get a more concrete answer than the answer that you see on the screen, you can reach central baggage service by calling 866-538-5438 for an update. Best of luck and I hope this is helpful!
We've helped 8,212 people with their JetBlue baggage in the last 90 days. Let us help you!
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Author:GetHuman-emily34 years ago

About this Step by Step Guide

After thousands of JetBlue customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I file a lost baggage claim or follow up on my claim with JetBlue?; I want to know the dates Jet Blue flies nonstop direct from Boston (BOS) to Sarasota-Bradenton (SRQ)?; question regarding traveling with lap infant; Need confirmation number pearl p Alfred mcsween and Christopher n Mcsween; My flights got cancelled - I need to travel that weekend. **** - ****; Need to change one leg of my flight due to a family emergency.... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 27 minutes to get through these steps according to other users, including time spent working through each step and contacting JetBlue. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for JetBlue Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like JetBlue that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I file a lost baggage claim or follow up on my claim with JetBlue? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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