How do I get a refund for a JetBlue flight I missed due to personal emergency?

A simple 2 step guide for solving this common JetBlue problem quickly and effectively by GetHuman

Before you get started, be sure you have: Ticket number, Name on the ticket, Booking reference, Date of booking, Billing address
Most airlines have a specific policy for this case. A lot of time you can send them a copy of the obituary if there was a death in the family, or a note from the doctor if the emergency is medically related. Unfortunately, you cannot submit this information to them online and you have to call and speak to an agent who can tell you what you need to do. Use this number to speak to JetBlue.
When you speak to the agent make sure to be nice and see if they can help you out. Let them know that you had a personal emergency and that you couldn't make your flight. Depending on type of ticker that you have, you may be eligible for a refund, or in most cases, they will offer you a voucher towards another flight in the future. Let us know how it goes!
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Author: Adam • May 19th, 2017

About this Step by Step Guide

After thousands of JetBlue customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund for a JetBlue flight I missed due to personal emergency?; What are the requirements for becoming a flight attendant at jet blue airlnes; I bought a ticket and couldn't fly to my destination; To know how to change profile in Trueblue information; trying to upgrade a previously upgraded even more space to mint; I need to know if my fare includes a checked bag... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 25 minutes to get through these steps according to other users, including time spent working through each step and contacting JetBlue. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for JetBlue Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like JetBlue that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for a JetBlue flight I missed due to personal emergency? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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