How do I get technical support from Jio?

Need technical support from Jio but don't know where to start? Well look no further! Just use this guide to make sure you get the best help with your Jio device.

Jul 16, 2019

So have you have encountered some technical problems on your Jio device. You should be able to solve most basic problems affecting the device. If you have tried all the common troubleshooting options you know to no avail then it may be time to look for some help but you may not know where to turn. There are so many sources of information today it may be difficult to decide which avenue to use. The following are some of the options you can take to get technical support for your Jio device:

FAQ page

The first step in your journey to getting customer support from Jio is to visit their FAQ page. Most technical issues will have satisfactory answers on the FAQ page.

  1. First and foremost, open your browser and visit the official website of the company and take a good look at its FAQ section.
  2. There are three columns on the FAQ page. First column is 'I want to know something about my device.'
  3. Below that column, you should see a clearly named 'Services & Devices' section.
  4. Click it and then select JioFi from the list.
  5. You will see some general questions and answers based on the device. Seriously study this section and find the relevant solution to your technical problem.

Jio customer care

Lucky for you Jio has an active customer service line which you can call to get technical support. It is available 24 hours a day, 7 days a week. There is a short wait time which lasts an average of five minutes after which you should be connected to a live customer care agent. To find their number:

  1. Launch your web browser and open Jio's website.
  2. At the bottom of the site you will see a 'Contact Us' option. Click it
  3. You should see the customer care number on the 'Contact Us' page. Call it and be patient

It will be helpful if you can be as descriptive and as vivid as you possibly can. Also be respectful to the person on the other end of the line and build rapport. It will help you move the process along.

The app

You can also use the MyJio app to get technical support for your device. It is one of the avenues you can use to get in contact with a customer care agent. You should use this option if you cannot reach a live agent through their phone number. To reach customer care using MyJio app you should:

  1. Open the app in a device of your choice
  2. Swipe the left sidebar and a menu with options will appear
  3. Select 'Jio Care' and click it
  4. An empty field will be presented. In clear detail and brevity, describe your technical problem. It is better to write a lengthy message than an inadequate one.
  5. Once you are done with the message press 'Send'

You should receive a response from customer care soon. If not you should keep trying the customer care phone number.

Social media

Jio also has pages on various social media platforms the most prominent among them being Facebook, YouTube and Twitter. On Facebook, you should search for the Jio page and read their posts. Seek the post that most closely relates to your technical issue. If the problem is answered, follow the instructions given. If not, comment on the post and describe your issue as well as you can. On Twitter, the best option is to type '@Jio' followed by a description of your technical problem. However, you can also comment on a relevant tweet or send a direct message to Jio's Twitter account. YouTube is the best social media avenue to get technical support since Jio posts videos about how to solve technical problems affecting their device. Follow the instructions if the video solves your query. If not, leave a comment below a relevant video.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I get technical support from Jio?

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