JustFly is a travel service that helps people find the best deals on flights, hotels, rental cars, and cruises. An unforeseen situation can wreak havoc on plans, resulting in needing to cancel or reschedule a JustFly booking. In most cases, JustFly bookings cannot be changed and are non-refundable unless stated in the order, or the booking meets a specific requirement in JustFly's terms and conditions.
JustFly offers a 'Risk-Free Booking' option that allows for customers to reschedule or refund their flights for a one-time fee upon purchasing a booking.
The ability to reschedule or receive a refund is based on each airline's terms of service. If your flight ticket is deemed non-refundable, you may still be eligible for a refund if the booking is canceled within 24-hours of the purchase. If you have received a refund from JustFly, you will still be charged the applicable cancellation fee stated in Section 14 of their terms and conditions.
Depending on the airline's policy, you may receive a refund in the form of a future travel credit that can be used to purchase future flight tickets with the same airline. These future travel credits are non-transferable, meaning they cannot be used for another person's flight.
If you have made a booking using JustFly for things such as hotels, rental cars, or cruises, you will be subject to the refund policies of that specific establishment. You can learn the refund policy by visiting the website of the booking or by calling their phone number to speak to a customer support representative.
You may also view the refund status of a flight on this customer support menu. JustFly will update you on the state of your refund and if the airline has allowed you to receive a refund based on the circumstances.
After thousands of JustFly customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Justfly? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting JustFly if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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