How Do I Get a Refund from Justfly?

JustFly is a travel service used to find the best deals on things such as flights, hotels, rental cars, and cruises. In most cases, JustFly bookings cannot be fully refunded unless meeting a specific requirement stated in JustFly's terms and conditions. To remove the headache of not receiving a refund, JustFly offers a 'Risk-Free Option' to book that allows for changing and refunding for a one-time fee when making the booking.

JustFly is a travel service that helps people find the best deals on flights, hotels, rental cars, and cruises. An unforeseen situation can wreak havoc on plans, resulting in needing to cancel or reschedule a JustFly booking. In most cases, JustFly bookings cannot be changed and are non-refundable unless stated in the order, or the booking meets a specific requirement in JustFly's terms and conditions.

JustFly offers a 'Risk-Free Booking' option that allows for customers to reschedule or refund their flights for a one-time fee upon purchasing a booking.

Refunding Flight Tickets

JustFly Terms and Conditions

The ability to reschedule or receive a refund is based on each airline's terms of service. If your flight ticket is deemed non-refundable, you may still be eligible for a refund if the booking is canceled within 24-hours of the purchase. If you have received a refund from JustFly, you will still be charged the applicable cancellation fee stated in Section 14 of their terms and conditions.

Depending on the airline's policy, you may receive a refund in the form of a future travel credit that can be used to purchase future flight tickets with the same airline. These future travel credits are non-transferable, meaning they cannot be used for another person's flight.

Refunding Other Bookings

If you have made a booking using JustFly for things such as hotels, rental cars, or cruises, you will be subject to the refund policies of that specific establishment. You can learn the refund policy by visiting the website of the booking or by calling their phone number to speak to a customer support representative.

Canceling or Changing a JustFly Flight

  1. Visit the JustFly website
  2. Log into your JustFly account using an email, Google account, or Facebook account.
  3. Click the Customer Support button in the upper-right corner of the JustFly homepage
  4. At the bottom-right of the menu, you will see Cancel Flights and Change Flights
  5. Once you have clicked your option, you must enter your booking number and your last name to access the flight you are looking to cancel or change.

You may also view the refund status of a flight on this customer support menu. JustFly will update you on the state of your refund and if the airline has allowed you to receive a refund based on the circumstances.

How Do I Get a Refund from Justfly?

Why Did GetHuman Write "How Do I Get a Refund from Justfly?"?

After thousands of JustFly customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Justfly? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting JustFly if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for JustFly Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like JustFly in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Justfly? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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How to receive a refund on a JustFly booking
Refunding a booking with JustFly
How to refund a flight from JustFly

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