How Do I Recover My Account Access with Juul?

Juul is a tobacco company specializing in the sales of e-cigarettes and tobacco cartridges. Customers are able to purchase the reusable e-cigarette one time, and then purchase the different types of cartridges. Juul was founded in 2015 by Adam Bowen and James Monsees. The company currently has operations in the United States, Canada, Russia, South Korea, and some parts of Southeast Asia. If you have lost access to your Juul account, keep reading to find out how to recover your account.

Forgot Your Juul Account Password

  1. Go to https://www.juul.com/signin

  2. Select 'Forgot Your Password.'

  3. You will be prompted to enter your state and agree that you are at least 21 years of age.

  4. On the next page, enter the email address associated with your Juul account. Select 'Send.'

  5. You will receive an email shortly from Juul. Follow the instructions in the email and log in to your Juul account.

Forgot Your Juul Account Email

If you've forgotten which email address you use for your Juul account, check all of your emails for a confirmation email from Juul. You would've received this confirmation when you created your account.

If that still doesn't work, follow the instructions that we've outlined above for 'Forgot Your Juul Account Password.' Enter each email address you have. Juul will only send a reset password link if the address matches a Juul account. Simply check all of your emails to see which account received the link.

Contact Juul's Customer Service Team via Email or Live Chat

There is a roundabout way you can email the Juul Customer Service team. Follow the steps outlined below.

  1. Go to https://support.juul.com/hc/en-us/requests/new

  2. Enter your first name, last name, email address, phone number, and check the terms of service.

  3. Under the 'How can we help you?' form, select 'I have a general inquiry.'

  4. Under the 'General Inquiry Type' form, select 'Survey Question.'

  5. Under the 'What survey are you asking about?' form, select 'JUULTalk.'

  6. Two options will appear. If the live chat function is available, you can choose to click on it and be connected with a live customer service representative. Ask them to help you gain access to your account again.

  7. If the live chat function says 'Chat Offline' select the 'Email' option instead. Write out an email to Juul and provide as many details as possible, so the issue is resolved quickly. You can expect a response in a couple of business days.

Contact Juul's Customer Service Team via Phone

If you're still having trouble accessing your account, and the above steps don't work for you, you should contact Juul's customer service team via phone. You will need to provide your contact information to be matched with an existing account.

How Do I Recover My Account Access with Juul?

Why Did GetHuman Write "How Do I Recover My Account Access with Juul?"?

After thousands of Juul customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Account Access with Juul? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Juul if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Juul Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Juul in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Account Access with Juul? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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