As a parent, teacher, administrator or student, you want to get the most out of your Khan Academy account and enhance your learning experience. When problems arise, you can report those online through the site's "Help Center" by either submitting a detailed report or using the "Help" button to find support and a resolution.
Khan Academy provides teachers and learners free online courses in almost any subject from math to art, philosophy to programming. Learners from K-12 have a number of course options to choose from, but what happens if the courses don't work properly? How do you report a problem with Khan Academy? Learners and teachers can get support and information from Khan Academy customer service here, and below are steps to reporting problems with courses or course content.
The quickest way to report an issue with Khan Academy is through the website with the steps outlined below:
Khan Academy site administrators will review the issue and respond to you via email.
Another way to report a problem with Khan Academy is to use the "Help" button on the website. Follow these steps to report a problem through "Help:"
Some common issues reported with Khan Academy include:
Khan Academy wants users to have an effective learning experience with limited issues, and you can report issues as they arise with the steps outlined above. For more information or assistance, contact Khan Academy user support here.
After thousands of Khan Academy customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with Khan Academy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Khan Academy if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Khan Academy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with Khan Academy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.