How do I get Kindle to refund a charge?
Kindle is a reading tablet by Amazon that allows you to buy and save books, comics, magazines and newspapers on your device. You can also use the device for other purposes such as entertainment and event organization.
Judging by the amount of Kindle reviews on Amazon, many Kindle users buy a lot of books by accident. Unfortunately, most customers leave a bad review of the book instead of returning it.
You can get a refund from Amazon for buying a book you did not want to buy or bought by accident. Getting a refund is a lot more convenient and rewarding than leaving an angry comment on a book purchase.
Unfortunately, some Kindle customers take advantage of Amazon's refund policy to read books quickly then return them for a refund effectively reading the book for free. It is crucial to note that Amazon will eventually catch up to your scheme and they will suspend your account for abusing the system.
Getting a refund for a purchase from the Kindle store has a condition. You have to return the purchase within 7 days of the purchase.
It is better to cancel an order from the Kindle store immediately after purchase. You can do this by selecting 'Purchased by Accident? Cancel this Order' immediately after you make the purchase on your Kindle device.
Cancelling an order immediately after purchase ensures that the charge does not go through. It also lends credibility to your account in case you ask for a refund later on.
There is a tool you can use to avoid accidental purchases on Kindle. The parental controls on your Kindle e-reader can help you limit access to the Kindle store and avoid accidental purchases.
Requesting a refund
It is paramount to note that once you have received a refund for a purchase from the Kindle store, you will no longer have access to the book. Therefore, you should only initiate the refund process if you are sue you do not want to read the book in the near future.
The process of returning a purchase to Kindle includes the following steps:
- Open the Kindle app
- Log in to your account if you are not logged in
- Go to the 'Your Account' tab at the top of the Kindle homepage and click it. A drop down menu will appear. Select 'Manage Your Kindle' from the options. This can also read 'Manage your content and devices'
- You will be directed to your list of Kindle purchases in the recent past. Select the book that you wish to return for a refund
- Go to the 'Actions' tab to the right of the purchase and click it
- A list of options will appear. Select 'Return for Refund.' Give a clear and accurate description of why you are returning the book. You can choose a standard reason from the drop down menu
- When you are done click 'Return for Refund'
When you return a book for refund to Kindle, the book will be removed from your Kindle account and device. The refund will subsequently be credited to the original payment platform.
If the above process yields no results, you can call Kindle customer service and ask them to help you request a refund from Kindle. The Kindle customer service department can be reached through the following means:
Phone
The only way to reach Kindle customer service is to give them a call. It is not only fast but also efficient.
There is only a 2 minute on the line maybe less and you will be connected to a live customer service agent. The line is also open 24 hours a day, 7 days a week.
You can obtain the phone number from GetHuman.
Help from Real People
Why Did GetHuman Write "How do I get Kindle to refund a charge?"?
After thousands of Kindle customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get Kindle to refund a charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kindle if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for Kindle Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Kindle in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get Kindle to refund a charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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