What Do I Do If I'm Having Trouble Downloading to My Kindle?

You may occasionally face issues when trying to download audiobooks to your Kindle. It can be very devastating especially if you urgently need the download for work, school or any other important reason. Read these helpful tips for assistance.

Kindle is a reading tablet by Amazon that allows you to buy and save books, comics, magazines and newspapers on your device. You can also use the device for other purposes such as entertainment and event organization.

You may occasionally face issues when trying to download audiobooks to your Kindle. It can be very devastating especially if you urgently need the download for work, school or any other important reason.

The first step you should take in when you are having trouble downloading to your Kindle is to ensure that you have purchased the book correctly. You can do this by checking your 'Purchase History' and ensuring that is indeed in the list. If it is not on the list try downloading the book again and if the download is still unsuccessful, you can move to other measures.

You can also try the oldest troubleshooting solution in the book if you having trouble downloading books on Kindle. Shutting down your device and then restarting it is a surefire way to get your device functioning optimally. It works more often than you think.

One of the steps you should take is to ensure that you are connected to a Wi-Fi network. To check your connection, you should:

  1. Swipe down from the top of the screen to access the main menu
  2. Click 'Settings' from the menu
  3. Click 'Wireless' in 'Settings'
  4. You should see your Wi-Fi connection. If not try connecting to a Wi-Fi network then downloading the audiobook

If you are connected to a Wi-Fi network but Kindle is still not downloading, confirm the firmware version. You can do this by:

  1. Swipe down from the top of the screen to access the main menu
  2. Click 'Settings' from the menu
  3. Click 'Device Options'
  4. Click 'System Updates'
  5. If your firmware version is out of date, you should update it by clicking 'Check Now'

Another reason why your Kindle may have problems downloading is because there is not enough space on your device. You should check if there is enough space on your device through the following steps:

  1. Swipe down from the top of the screen to access the main menu
  2. Click 'Settings' from the menu
  3. Click 'Device Options'
  4. Click 'Storage'
  5. If you do not have adequate device, erase some of the less important contents in your device and then try downloading the audiobook to your Kindle

Another reason why you may face issues when downloading to your Kindle is that the payment method was invalid at the time of purchase. An invalid payment method can lead to the prevention of content syncing or opening on your device. to check if your payment method is valid:

  1. Log in to your Amazon Kindle account
  2. Go to 'Manage your Content and Devices'
  3. Go to 'Settings'
  4. Go to 'Kindle Payment Settings' and choose 'Edit Payment Method.' Check if your payment method is valid or if it needs an update.

Download problems on Kindle may also be present if the content is not supported by your device. You should check for the list of supported devices on app's detail page on the Amazon website.

You can also use 'Manage your Contents and Devices' page at Amazon to deliver content to your device if you are having download issues with Kindle. You can do this by:

  1. Go to 'Manage your Contents and Devices' page at Amazon
  2. Choose the content that won't download and choose the 'Actions' field and select to 'Deliver' the title to a particular device.

If all the above steps fail, you should contact Kindle customer care and give them a call. You can find the number on GetHuman.

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What Do I Do If I'm Having Trouble Downloading to My Kindle?

Why Did GetHuman Write "What Do I Do If I'm Having Trouble Downloading to My Kindle?"?

After thousands of Kindle customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Having Trouble Downloading to My Kindle? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kindle if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Kindle Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kindle in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I'm Having Trouble Downloading to My Kindle? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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