How do I manage my booking with Kiwi.com?

If you need to manage your flight or booking with Kiwi, there are various ways to do so. Here's everything that you need to know.

Jul 19, 2019

Kiwi.com is a company that helps people to figure out where they can fly with their current budget. The company has revolutionized the travel industry through active customer service that is available 24 hours in seven days to attend to the queries of customers. Whether it's a delay, a missed or a canceled freight, Kiwi.com provides convenient alternatives to their clients globally. Booking a flight with Kiwi.com is relatively easy, and customers find the company efficient. What happens if you book a trip with Kiwi.com and circumstances force you to make adjustments? How do you go about this? We have provided you with a brief process of you can handle such scenarios. These simple guide will enable you to manage your bookings with Kiwi, quickly and conveniently. Managing your bookings allows you to optimize your journey to your comfort from choosing your desired seat, downloading your boarding, and hiring a car.

To access the Kiwi.com services, you are required to have a Kiwi.com account which enables services to clients to be active and fast. Using their mobile app or Manage my bookings, you can make these adjustments;

• Adjusting flights

• Booking desired hotels, rental cars, and other airport transfers

• Adding your passport or ID details that allow you to check-in without delays

• Making changes or desired updates to your passenger details

• Adding seats, insurance, and pets, among others to your previous booking.

Manage My Bookings will also allow you to make special requests which will be taken into consideration. Some of the offers are

• Special assistance

• Musical equipment to accompany your adventure and make it worthwhile

• Pets, if you are a pet lover, this options works to your advantage

• Sports Equipment for sports fanatics who believe that a day can't be truly complete without taking part in a sporting activity

After accessing "Manage my Booking," you are required to enter the following details

• The booking number which is in the messages inbox as well as the email messages

• Your email address

• The 3-letter IATA code for the departure airport

• The date of departure

• Why use the Manage My Bookings

• It provides quicker and simpler logins

• You can access the Price alerts

• You can use the mobile app provide by Kiwi.com

• One touch allows you to access your boarding pass and the e-tickets through your mobile phone.

The app provides a simple demo on how you can make the identified adjustments and many others to suit your desired specifications.

It is important to note that you are not allowed to contact the airlines when making the changes or using Kiwi.com website. Doing so will you losing your Kiwi.com Guarantee leading to avoidable disappointments.

When managing the bookings, it is essential to know that the adjustment is supposed to be made more than 48 hours before the departure of the first flight, if the changes are made 48 hours to the exit, you will be inconvenienced since the amendments cannot be completed.

Due to the processes involved in making the adjustments, you should expect a fee which is required by airlines to make the modifications. It is due to the time taken to prepare for the request to ensure that clients experience nothing but the best in their adventures. Managing your bookings allows you to make the best from your experience and provides comfort during the flight. The ability to adjust trips, seating positions, and other management is an indication of how valued the client is.

If you encounter any challenges when attempting to manage your bookings, please contact customer service through the various platforms, and they will attend to your issues without delay.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I manage my booking with Kiwi.com?

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