Does Kohl's Pay for Shipping on Returns or Exchanges?

Kohl's does pay for shipping to return unwanted items. If you bought something from Kohl's online store, you can return it by mail or by taking it to a physical Kohl's store near you. It can take up to 5 days to receive the return.

If you want to find out whether Kohl's pays for shipping on returns or exchanges, this article can help. It contains all the information you need about Kohl's return policy and shipping information.

Hassle-Free Returns

Kohl's offers a hassle-free return policy that allows you to easily return items you purchased from Kohl's online or physical stores for free. You can return items for up to 180 days with your purchase receipt with the exception of premium electronics. This electronic merchandise can be returned up to 30 days after purchase, as long as you have the original receipt and packaging that came with the item. Without a receipt, the sales associate may still be able to look up the item if it was purchased online or with a credit or gift card.

Note: Some stores may be closed temporarily because of COVID-19 for safety reasons. Kohl's has extended its return policy from 180 days to 210 days, as they are currently allowing an extra 30 days for in-store returns when stores finally open. If you require any further help, click here to speak to a customer service assistant at Kohl's.

Holiday Return Policy

If you purchased premium electronics between Nov 1 and Dec 25, you could return them up to January 31, with a valid receipt and in original packaging. Remember to remove all personal data and other stored information from premium electronic devices, like smartwatches before returning.

Gift Cards

You cannot get a refund for items purchased with a gift card. However, if your item is damaged or has parts missing, Kohl's will refund your credit back onto your gift card.

Returning Purchases In-Store

If you purchased merchandise from a local Kohl's store, it must only be returned to a physical Kohl's store. Mail returns cannot be processed for in-store purchases. To return merchandise for an exchange or refund, you must visit a customer service desk. If you purchased merchandise with a check, you would receive your refund by corporate refund, cash, or Kohl's merchandise credit. Gift receipt purchases will receive an even exchange or a Kohl's merchandise credit.

Without an In-Store Receipt

Without an in-store receipt for your purchase, you can still return merchandise as a non-receipted return. Store associates may be able to look up your purchase. If you don't have your receipt, you will be able to get a Kohl's merchandise credit with the lowest discounted amount for the item within the last 13-weeks.

Returning Purchases from Kohl's Online Store

If you purchased items from Kohl's online store, you could return them by mail or at a Kohl's physical store. If there were any issues with your order, such as damaged items, missing items, or incorrect merchandise, click here to speak to a customer service representative at Kohl's for help. There are several ways to return items to Kohl's by mail:

  • Give the package to your mailman.
  • Drop the package into a mailbox if it fits.
  • Take the package to a Kohl's physical store.
  • Drop the package off at the post office or a UPS store.
  • Schedule a pickup with UPS, but keep in mind there may be a fee for this.

Why Did GetHuman Write "Does Kohl's Pay for Shipping on Returns or Exchanges?"?

After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Kohl's Pay for Shipping on Returns or Exchanges? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Kohl's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kohl's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Kohl's Pay for Shipping on Returns or Exchanges? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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