How Do I Check That Status of My Kohl's Refund?

If you want to know how to check that status of your Kohl's refund, this article can help. It has all the information you need to return your item and then check the status of your refund at Kohl's.

Returns at Kohl's

If you purchased something at Kohl's online store and would like to return it, you can send it back by mail or by taking it to a land store. For issues with the items like if they were damaged, something was missing, or you were sent the wrong product, contact a customer support agent by clicking here.

How to Return Items Purchased Online to a Kohl's Store Near You

You can return items you purchased online to a land store near you. You will need to have the order invoice ready to provide to the associate. You can get a copy of the order invoice by logging into your Kohl's account, then going to your orders and locating the order you want to return, and printing the invoice out. The salesclerk might use your credit card to access the order if you aren't able to locate the invoice.

Other Payment Methods

If a different payment method was used to pay for your order, the sales associate may provide you with Kohl's credit or a corporate refund.

Kohl's Card

The kohl's associate will locate your account if you paid with a Kohl's card as long as the item was purchased within 180 days and issue you credit in the amount of the lowest sale.

Other Method of Payment

The store clerk may also locate sales made with another payment method used and provide you with a corporate-issued credit or a merchandise gift card.

Mailing Returns to Kohl's

To return items back to Kohl's follow these steps:

1. Login to your account on the Kohl's website
2. Go to your orders page and find the one to be returned
3. Print the order invoice
4. Complete your return form that came with your order
5. Put the items into the box and include the return form
6. Send it back to the address provided on the return form

What You Should Know About Returns

• You cannot return merchandise that was worn or used
• The original tags must be included with your return
• Kohl's is not responsible for return shipping costs
• Returns may take up to 30 days for processing

Exchanges

You cannot exchange an item through the mail. However, you can get a refund for the item you don't want and then order the one you want. You can also exchange items at a local Kohl's store.

Note: There are some items sold online that are not available in local Kohl's stores. Therefore, always check with the store first. To speak to a customer support agent now, click here.

Check the Status of Your Kohl's Refund

To check your Kohl's refund status, follow these steps:

1. Go to the Kohl's website and log in
2. In your order history click on the order, you returned
3. You will see your return status