If you need to exchange an item from Kohl's, this article can help. It has all the information you need to return unwanted items to Kohl's, exchange items, and get a refund.
You can return unwanted items purchased from a Kohl's online store, either by mailing it back or by returning it to a physical Kohl's store. If you had any issues with the item, you purchased from a Kohl's online store, such as the item was damaged, missing, or you received the wrong merchandise, click here to contact a customer support associate.
The fastest way to get a refund or store credit for returns is to take the merchandise to a physical Kohl's store. Make sure you take your order invoice with you and show it to the associate when asking for a return. To get a copy of the invoice for your order, visit the Kohl's website, login to your account, then view your order history and locate the order you are returning and print out the invoice.
If you can't find the order invoice, the associate may access the sale using the card you used to pay for the order.
You can return unwanted items by following these simple steps:
Exchanges can't be done by mail. Therefore, if you would like a different color, size, or other, you would have to visit a local Kohl's store. Remember to bring the order invoice with you, even if it is an even exchange.
Note: Some items available on Kohl's online stores may be exclusive items that physical stores don't carry. Therefore, be sure and check availability before visiting the store.
Large items delivered by freight can't be returned to Kohl's stores. For orders delivered by freight:
All of Kohl's certified partner products include a return shipping label. Pack up the product and securely tape the shipping return label onto the box. Drop the return off at a shipping center near you.
After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item from Kohl's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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