How Do I Exchange an Item from Kohl's?

To exchange products purchased at an online Kohl's store, you can either return them by mail and then buy the one you prefer or you can exchange them at a Kohl's near you.

If you need to exchange an item from Kohl's, this article can help. It has all the information you need to return unwanted items to Kohl's, exchange items, and get a refund.

Kohl's Options for Returns

You can return unwanted items purchased from a Kohl's online store, either by mailing it back or by returning it to a physical Kohl's store. If you had any issues with the item, you purchased from a Kohl's online store, such as the item was damaged, missing, or you received the wrong merchandise, click here to contact a customer support associate.

How to Return Your Online Kohl's Purchases to A physical Kohl's Store

The fastest way to get a refund or store credit for returns is to take the merchandise to a physical Kohl's store. Make sure you take your order invoice with you and show it to the associate when asking for a return. To get a copy of the invoice for your order, visit the Kohl's website, login to your account, then view your order history and locate the order you are returning and print out the invoice.

If you can't find the order invoice, the associate may access the sale using the card you used to pay for the order.

  • Kohl's Card: If you paid for your order with a Kohl's card within the past 180 days, the associate can look up the purchase and issue you credit back to the card.
  • Other Payment Method: For other payment methods, the associate may issue you a corporate-issued refund or a Kohl's merchandise credit.

To Return Kohl's Online Purchases by Mail

You can return unwanted items by following these simple steps:

  1. Visit the Kohl's website and login into your account
  2. Go to your order history and locate the order you are returning, then print out the order invoice
  3. Carefully place the items into a box and include the completed return form provided with your order
  4. Send the package back to the address on the return form

What You Need to Know About Returns

  • Returned merchandise must not be used or worn
  • You must include the original tags with the return
  • You handle any shipping costs for returns
  • It can take up to 30 days for returns to be processed


Exchanges can't be done by mail. Therefore, if you would like a different color, size, or other, you would have to visit a local Kohl's store. Remember to bring the order invoice with you, even if it is an even exchange.

Note: Some items available on Kohl's online stores may be exclusive items that physical stores don't carry. Therefore, be sure and check availability before visiting the store.

Orders Delivered by Freight

Large items delivered by freight can't be returned to Kohl's stores. For orders delivered by freight:

  • Look at the bottom of the invoice for a stop sign and follow those directions
  • Kohl's does not give refunds for surcharges and shipping fees
  • You will be charged a 15% restocking fee unless the item is defective.

Returning a Certified Partner Product

All of Kohl's certified partner products include a return shipping label. Pack up the product and securely tape the shipping return label onto the box. Drop the return off at a shipping center near you.

Click here for further assistance.

Why Did GetHuman Write "How Do I Exchange an Item from Kohl's?"?

After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item from Kohl's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Kohl's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kohl's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Exchange an Item from Kohl's? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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