How Do I Get a Refund from Kohl's?

This article discusses getting a refund for an item that you purchased from Kohl's. Kohl's return and refund policy is described. Instructions are given for making the return to a Kohl's store and for making it by mail. The rules for which return method can be used are also provided.

If you purchased an item from Kohl's and realize that you need to return it, you may be wondering if you can get a refund. Read on to learn about Kohl's return and refund policy, and what you have to do to get a refund.

Kohl's Return and Refund Policy

In general, you can return any in-store or online purchase within 180 days of the purchase and be eligible for a refund. However, premium electronics must be returned within 30 days of the purchase, and they must be in their original packaging to qualify for a refund. You must include the receipt with your return if you want a refund . If you are unable to locate your receipt, a store associate may be able to look up your purchase by looking up the type of payment used, such as a Kohl's card or a credit card. If you are not able to locate any record of the purchase you can only receive store credit based on the lowest price of the item over the last 13 weeks. Refunds will not be given for purchases made with gift cards.

Making an In-Store Return

Anything that was purchased in-store must be returned to a Kohl's store, though it does not have to be returned to the same store you made the purchase from. Mail returns of in-store purchases will not be processed. To make the return and get a refund, just go to the Customer Service Desk with the item you want to return and the receipt.

You can return an item you purchased online to a Kohl's store, you just need to bring the order invoice with you when you make your return. If you cannot locate the invoice, log into your Kohl's account online and look under Order History. Returning an online purchase to a store is usually the quickest way to get a refund for an online purchase.

Making a Return by Mail

You can return any online purchase made by mail. Just follow these instructions:

  1. Go to Kohl's home page.
  2. Log into your account.
  3. Go to Order History.
  4. Print out your order invoice.
  5. Place the items you are returning in a box along with the order invoice and the return form.
  6. Mail the items back to the address specified on the return form.

If you have any additional questions, you can contact Kohl's for help. It has chat, email, phone, and help desk customer service options.

Why Did GetHuman Write "How Do I Get a Refund from Kohl's?"?

After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Kohl's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Kohl's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kohl's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Kohl's? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 8 months ago
Updated 8 months ago
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