If you purchased an item from Kohl's and realize that you need to return it, you may be wondering if you can get a refund. Read on to learn about Kohl's return and refund policy, and what you have to do to get a refund.
Kohl's Return and Refund Policy
In general, you can return any in-store or online purchase within 180 days of the purchase and be eligible for a refund. However, premium electronics must be returned within 30 days of the purchase, and they must be in their original packaging to qualify for a refund. You must include the receipt with your return if you want a refund . If you are unable to locate your receipt, a store associate may be able to look up your purchase by looking up the type of payment used, such as a Kohl's card or a credit card. If you are not able to locate any record of the purchase you can only receive store credit based on the lowest price of the item over the last 13 weeks. Refunds will not be given for purchases made with gift cards.
Making an In-Store Return
Anything that was purchased in-store must be returned to a Kohl's store, though it does not have to be returned to the same store you made the purchase from. Mail returns of in-store purchases will not be processed. To make the return and get a refund, just go to the Customer Service Desk with the item you want to return and the receipt.
You can return an item you purchased online to a Kohl's store, you just need to bring the order invoice with you when you make your return. If you cannot locate the invoice, log into your Kohl's account online and look under Order History. Returning an online purchase to a store is usually the quickest way to get a refund for an online purchase.
Making a Return by Mail
You can return any online purchase made by mail. Just follow these instructions:
If you have any additional questions, you can contact Kohl's for help. It has chat, email, phone, and help desk customer service options.
After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Kohl's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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