If you need to return something to Kohl's, read on. This article describes how to return something you purchased from Kohl's.
Kohl's Return Policy
Any item purchased in a Kohl's store must be returned to a Kohl's store. It does not need to be the same store you bought the item from, though. You cannot return in-store purchases by mail. You can, however, return online purchases either by mail or to a Kohl's store.
If you make the return within 180 days of the purchase date, you can get a refund. The limit for refunds of premium electronics is 30 days. Premium electronics must be returned in their original packaging for a refund. Items returned without a receipt will only be eligible for store credit. If you cannot locate your receipt, customer service might be able to look up the purchase. Items purchased with gift cards can only receive store credit, not refunds.
To return items purchased from a store, take the items to be returned and the receipt to the Customer Service Desk of any Kohl's store. You can return any online purchase to a Kohl's store if you bring the order invoice with you along with it. You can print out a new copy of the order invoice using the instructions below if you can no longer locate the original.
Making a Return by Mail
To return an online purchase by mail, follow these instructions:
Getting the Order Invoice
If you have any questions, contact Kohl's for help. It has phone, chat, email, and help desk customer support options,
After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item from Kohl's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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