How Do I Return an Item from Kohl's?

This article talks about getting a refund for something that you purchased from Kohl's. Kohl's return and refund policy is provided. Instructions are given for returning the item to a Kohl's store and for making the return by mail. The rules for which return method can be used are also given.

If you need to return something to Kohl's, read on. This article describes how to return something you purchased from Kohl's.

Kohl's Return Policy

Any item purchased in a Kohl's store must be returned to a Kohl's store. It does not need to be the same store you bought the item from, though. You cannot return in-store purchases by mail. You can, however, return online purchases either by mail or to a Kohl's store.

If you make the return within 180 days of the purchase date, you can get a refund. The limit for refunds of premium electronics is 30 days. Premium electronics must be returned in their original packaging for a refund. Items returned without a receipt will only be eligible for store credit. If you cannot locate your receipt, customer service might be able to look up the purchase. Items purchased with gift cards can only receive store credit, not refunds.

In-Store Returns

To return items purchased from a store, take the items to be returned and the receipt to the Customer Service Desk of any Kohl's store. You can return any online purchase to a Kohl's store if you bring the order invoice with you along with it. You can print out a new copy of the order invoice using the instructions below if you can no longer locate the original.

Making a Return by Mail

To return an online purchase by mail, follow these instructions:

  1. Print out the return form found here.
  2. Print out the order invoice using the instructions below if you can no longer locate the original.
  3. Put the item to be returned, the order invoice, and the return form in a box.
  4. Mail the box to the address specified on the return form.

Getting the Order Invoice

  1. Go to Kohl's web page.
  2. Log into your Kohl's account.
  3. Go to Order History.
  4. Print out the order invoice.

If you have any questions, contact Kohl's for help. It has phone, chat, email, and help desk customer support options,

Why Did GetHuman Write "How Do I Return an Item from Kohl's?"?

After thousands of Kohl's customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item from Kohl's? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Kohl's if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Kohl's Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kohl's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item from Kohl's? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 months ago
Updated 4 months ago
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